Dhaka Fertility Center
Dhaka Fertility Center
Dhaka Fertility Center
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Summary
- Vacancy: 8
- Age: 18 to 28 years
- Location: Dhaka (Banglamotor)
- Minimum Salary: Negotiable
- Experience: 1 to 3 years
- Published: 2 Jun 2024
Requirements
Education
- Bachelor/Honors
Experience
- 1 to 3 years
Additional Requirements
- Age 18 to 28 years
- Height: Female-5.2 ft, Male- 5.6 ft
- Presentable & Non Smoker
- Previous experience in a call center or front desk role is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Empathetic and compassionate approach towards patients and their families.
- Proficiency in using computer applications and call center software.
- Familiarity with medical terminology and healthcare operations is an advantage.
- Ability to msaintain composure and professionalism during challenging interactions.
Responsibilities & Context
Job Context:
We are a leading healthcare organization committed to providing exceptional patient care and service. As part of our efforts to enhance our patient experience, we are seeking dedicated and compassionate individuals to join our team as Call Centre / Frond Desk Officer.
Job Location: 4C, 3rd Floor, Rupayan Trade Center, Banglamotor, Dhaka
Job Responsibilities:
- Greet patients and provide them with superb customer service.
- Respond to incoming calls from patients, their families, and healthcare professionals, providing courteous and efficient assistance.
- Handle inquiries, appointment scheduling, and registration processes accurately and efficiently.
- Provide accurate and up-to-date information about hospital services, facilities, and policies to callers.
- Direct calls to the appropriate departments or personnel within the hospital as needed.
- Ensure all calls are documented properly and maintain a comprehensive call log.
- Collaborate with other departments to resolve patient issues or concerns.
- Adhere to office protocols and standards to ensure high-quality service delivery.
- Handle sensitive and confidential patient information with utmost professionalism and confidentiality.
- Accept all letters and packages, and distribute them to their appropriate departments.
- Participate in training sessions and continuous professional development activities to enhance knowledge and skills.
Skills & Expertise
Computer skill
Compensation & Other Benefits
- Salary Review: Yearly
- Festival Bonus: 2
- Others – As per company policy
Employment Status
Full Time
Job Location
Dhaka (Banglamotor)