Call Centre Executive

World Electronics

World Electronics

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Summary

• Vacancy: —
• Age: 22 to 35 years
• Location: Dhaka (Gulshan)
• Salary: Negotiable
• Experience: At least 2 years
• Published: 2 Mar 2025

Requirements

Education

• Diploma in Electronics, Bachelor/Honors

Experience

• At least 2 years
• The applicants should have experience in the following business area(s):
  Electronic Equipment/Home Appliances, Call Center
• Freshers are also encouraged to apply.

Additional Requirements

• Age 22 to 35 years

Responsibilities & Context

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately by taking the extra mile
• Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational trainings to improve knowledge and performance level
• Recommend improvements for systems and processes to boost organizational efficiency

Skills & Expertise

Call Centre Supervision/ Management

Computer skill

Customer Support/ Client Service

Multi tasking ability

Problem solving and decision making

Strong communication skills

Target Oriented

Time Management skills

Compensation & Other Benefits

• Performance bonus, Over time allowance, Mobile bill, Tour allowance
• Salary Review: Yearly
• Festival Bonus: 2

Other admissible facilities of the company

Workplace

Work at office

Employment Status

Full Time

Gender

Only Female

Job Location

Dhaka (Gulshan)

Job Highlights

We are looking for a Call Center Representative that will be the liaison between our company and its potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries.

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