CRP
Requirements
Education
- Bachelor/Honors
- Bachelor degree in any discipline
- Additional training, degrees, or qualifications in the relevant field will be an added advantage.
Experience
- At least 3 years
Additional Requirements
- Age 25 to 35 years
Responsibilities & Context
- Guide patients to specific service delivery points.
- Listen to patients’ history and complications, and provide them with appropriate advice about available CRP services.
- Act as an information booth for patients and visitors regarding CRP services, as required.
- Act as the first contact point for new patients and visitors, as required.
- Assist receptionists and others in managing patients.
- Direct and guide patients to the correct specialists, doctors, therapists, or relevant department/unit/branch/wing.
- Respond with the appropriate standard of care for specific cases.
- Ensure that patients, guardians, and visitors are greeted and accorded due support and cooperation promptly and courteously.
- Be readily available at all times to address problems, emergencies, or complaints.
- Handle phone queries and forward them to the relevant department / unit / branch / wing when needed.
- Ensure effective liaison with visitors, patients, and relevant departments (e.g., housekeeping) and maintain all documentation.
- Coordinate with the admin and Research, Monitoring & Evaluation department to ensure a congenial environment at CRP service areas.
- Ensure the satisfaction of patients and visitors.
- Check the cash of every receptionist after their duties every day and maintain the proper financial procedures to deposit those funds in the bank.
- Plan the roster for all receptionists every month.
- Check and input all therapists’ monthly patients’ schedules in the PDMS within the first quarter of each month.
- Supervise all the receptionists and plan all receptionists’ annual leave for every month as the frontline supervisor.
- Perform any other office duties assigned by the supervisor.
Compensation & Other Benefits
- Provident fund,Gratuity
- Salary Review: Yearly
- Festival Bonus: 2
- Free medical facilities such as doctor consultations, therapy services, and pathological services (subject to availability)
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (Savar)