ACI PLC
Requirements
Education
- Bachelor of Business Administration (BBA)
- Bachelor of Business Administration (BBA) in Marketing
- Bachelor of Business Administration (BBA) in Management
- Bachelor`s degree in Marketing, Business Administration, Management, or a related field (Master`s preferred).
Experience
- 2 to 5 years
- The applicants should have experience in the following business area(s): Group of Companies
Additional Requirements
- 2-5 years in customer experience management, loyalty programs, or CRM-focused roles.
Skills & Competencies
- Expertise in CRM platforms and customer journey mapping.
- Strong understanding of consumer behavior and service recovery.
- Proficiency in CX measurement tools (NPS, CES, CSAT).
- Excellent communication and problem-solving abilities.
Responsibilities & Context
Enhance consumer experience across all digital touchpoints and build loyalty-driven engagement programs to maximize lifetime value.
Principle Accountabilities:
- Design and manage customer journeys across digital and omnichannel touchpoints.
- Develop and implement CRM and loyalty programs to boost retention.
- Oversee measurement and improvement of NPS and customer satisfaction scores.
- Work with product and operations teams to resolve consumer pain points.
- Leverage customer feedback and analytics to optimize service delivery.
- Introduce omnichannel CX initiatives linking physical and digital retail.
How You Lead
- You lead with empathy and insight, putting the customer at the center of every decision and initiative.
- You drive service excellence by using data, feedback, and research to design seamless and impactful customer journeys.
- You foster collaboration and accountability across teams to deliver consistent and high-quality experiences at every touchpoint
- You lead with innovation, leveraging technology and analytics to anticipate customer needs and elevate satis faction levels.
- You uphold integrity and ownership, ensuring every improvement contributes to stronger loyalty, retention, and brand trust.
Employment Status
Full Time
Job Location
Anywhere in Bangladesh
Company Information
ACI PLC
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Address:
ACI Centre, 245 Tejgaon Industrial Area, Dhaka-1208