Customer Support Executive

Automas Technologies

Automas Technologies

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Summary

• Vacancy: 2
• Age: at least 18 years
• Location: Dhaka (Mohammadpur)
• Maximum Salary: Tk. 15000 (Monthly)
• Experience: 1 to 2 years
• Published: 20 Feb 2025

Requirements

Education

• Bachelor of Science (BSc), Diploma in Engineering

Experience

• 1 to 2 years
• The applicants should have experience in the following business area(s):
  Telecommunication, IT Enabled Service, BPO/ Data Entry Firm, Call Center, Business-to-Business (B2B) Software and Services Startup
• Freshers are also encouraged to apply.

Additional Requirements

• Age at least 18 years

• Bachelor’s degree in any discipline (IT or Business background preferred).
• 1-2 years of experience in customer support or a relevant field.
• Strong communication skills in both Bangla and English.
• Basic understanding of VoIP, call center solutions, or CRM systems is a plus.
• Proficiency in using MS Office and CRM software.
• Ability to multitask and work in a fast-paced environment.

Responsibilities & Context

• Handle inbound and outbound customer queries via phone, email, and chat.
• Provide technical and non-technical support related to our products and services.
• Maintain customer records, update CRM systems, and track support tickets.
• Coordinate with the technical team to resolve customer issues efficiently.
• Ensure high levels of customer satisfaction through prompt and professional communication.
• Assist in troubleshooting VoIP, CRM, and call center solutions.
• Generate reports on customer feedback and support activities.

Skills & Expertise

Call Center

Call Center Software

Customer handling and Problem Solving

Customer Relationship Management (CRM)

Customer Support/ Client Service

MS Word/ Excel/ PowerPoint/ OneNote

Multi tasking ability

Troubleshooting problems

Compensation & Other Benefits

• T/A, Mobile bill, Tour allowance, Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

• Competitive salary based on experience.
• Performance-based incentives.
• Opportunity for career growth in the IT & Telecom industry.
• Friendly and professional work environment.

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Mohammadpur)

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