Dhaka Eye Care Hospital
Requirements
Education
- Bachelor/Honors
- HSC
Experience
- 1 to 5 years
- The applicants should have experience in the following business area(s): Hospital
Additional Requirements
- Age 18 to 35 years
- Call Center related Any kind Of Course
Responsibilities & Context
1. Customer Interaction
- Answer inbound calls, emails, and chat messages in a timely and professional manner.
- Make outbound calls for follow-ups, feedback, or promotions.
- Listen actively to customer concerns and respond appropriately.
2. Problem Resolution
- Provide accurate information about products, services.
- Identify customer needs and offer suitable solutions.
- Escalate complex issues to the appropriate department or supervisor.
3. Data & Record Management
- Document all customer interactions in the ERP system.
- Update customer profiles and maintain accurate records.
- Track and follow up on pending cases until resolved.
4. Sales & Upselling
- Promote relevant products or services to customers.
- Meet or exceed sales and performance targets.
5. Service Quality
- Maintain a polite, friendly, and professional tone at all times.
- Follow call scripts and quality standards set by the company.
- Participate in regular training sessions to improve skills.
6. Team & Process Support
- Coordinate with team members for smooth workflow.
- Provide feedback to improve service processes.
- Assist in special projects or campaigns when needed.
Employment Status
Full Time
Job Location
Dhaka (Uttara Sector 7)