Duty Manager

Sea Pearl Beach Resort & Spa Ltd.

Sea Pearl Beach Resort & Spa Ltd.

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Summary

• Vacancy: 2
• Age: 28 to 35 years
• Location: Anywhere in Bangladesh
• Salary: Negotiable
• Experience: 2 to 4 years
• Published: 10 Mar 2025

Requirements

Education

• Bachelor of Business Administration (BBA) in Hospitality Management

Experience

• 2 to 4 years
• The applicants should have experience in the following business area(s):
  Hotel, Resort

Additional Requirements

• Age 28 to 35 years

Responsibilities & Context

• Act as the primary point of contact for VIP guests and handle special requests.

• Resolve guest complaints promptly and professionally, ensuring guest satisfaction.
• Monitor service quality across all departments and ensure brand standards are upheld.
• Oversee the smooth operation of the Front Office, Housekeeping, and other relevant departments.
• Ensure all hotel policies, procedures, and safety protocols are followed.
• Conduct regular inspections of public areas, rooms, and facilities to maintain high standards.
• Lead and motivate staff to ensure efficient performance and teamwork.
• Assist in training and development programs for front-line employees.
• Handle shift handovers and ensure all operational details are communicated effectively.
• Act as the first point of contact during emergencies and coordinate with security and management.
• Address and resolve escalated guest issues, staff conflicts, and service disruptions.
• Oversee cash handling procedures and ensure accurate financial transactions.
• Assist in budgeting and cost control measures.
• Monitor occupancy levels and assist with room allocation strategies.
• Serve as a liaison between different departments for smooth hotel operations.
• Prepare shift reports and update management on critical issues.
• Ensure compliance with brand standards and service policies.

Skills & Expertise

Administration

Communication and negotiation skills

Fluent in English Speaking

Guest Management

Guest satisfaction

Interpersonal Skills

Leadership and teamwork

Problem solving and decision making

Time Management and Prioritization

Workplace

Work at office

Employment Status

Full Time

Job Location

Anywhere in Bangladesh

Job Highlights

This position oversees daily hotel operations,ensuring exceptional guest experiences and smooth interdepartmental coordination. This role demands strong leadership, problem-solving abilities, and a proactive approach to delivering service excellence.

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