AKIJ INSAF DIAGNOSTIC AND CONSULTATION CENTER
Requirements
Education
- Bachelor degree in any discipline
- Bachelor’s Degree in any discipline.
Experience
- At least 3 years
- The applicants should have experience in the following business area(s): Diagnostic Centre, Hospital
Additional Requirements
- Minimum 2–3 years of experience in “Call Center”.
- Experience in Hospital/Diagnostic center will be preferred.
Responsibilities & Context
- Receive and respond to incoming calls from patients, doctors, and other stakeholders in a professional manner.
- Provide accurate information regarding diagnostic tests, packages, pricing, and service availability.
- Handle patient inquiries, concerns, and complaints with proper communication and escalation when required.
- Maintain clear and accurate records of all call activities and customer interactions.
- Coordinate with relevant departments (laboratory, billing, report delivery, sample collection, etc.) to ensure smooth service flow.
- Make outbound calls for report delivery updates, feedback collection, and service follow-ups.
- Ensure confidentiality and security of patient information in accordance with organizational policies.
- Support patients and callers by guiding them to the correct department or responsible personnel when needed.
- Achieve communication quality and call handling standards set by management.
- Maintain a polite, empathetic, and solution-oriented communication approach at all times.
To apply for this job email your details to apply@chakricircular.com