Executive (Call Centre)

Toticell Health & Research

 

Toticell Health & Research

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Summary

• Vacancy: 02
• Age: 25 to 35 years
• Location: Dhaka
• Salary: Negotiable
• Experience: 2 to 3 years
• Published: 2 Jul 2024

 

Requirements

Education

• B.Sc. / M.Sc. in Molecular Biology / Biotechnology / Microbiology / Genetics / Pharmacy / or any other field of life sciences from any reputed University / institution.

Experience

• 2 to 3 years
• The applicants should have experience in the following business area(s):
  Healthcare/Lifestyle product

Additional Requirements

• Age 25 to 35 years

• Minimum 2+ years’ experience in health service provider’s call center will get preference.
• Having knowledge of medical terminology and healthcare regulations will get preference.
• Must be energetic, smart, hardworking & able to convince others.
• Proactive, Innovative and capable to work under pressure.
• Good proficiency in English or an IELTS band score 5.5 or over will get preference.
• Must have good computer literacy, good command in internet and E-mail & problem-solving skills.

Responsibilities & Context

Job Context:

TotiCell, the first, Directorate General of Drug Administration (DGDA) approved advanced stem cell manufacturer & treatment center in Bangladesh, is committed to delivering high-standard healthcare through an expert scientific team and cutting-edge technology. Specializing in cell-based regenerative therapeutics for incurable & chronic diseases, TotiCell utilizes state-of-the-art cGMP-compliant laboratories and skilled healthcare staff dedicated to provide care with a smile. TotiCell is dedicated to pioneering the future of healthcare in Bangladesh, offering innovative stem cell solutions to improve and transform lives.

Currently we are looking for talented and highly motivated Call Centre Executive(s) to join our dynamic team at TotiCell Ltd. The person will work with our scientists/doctors/health-workers.

Job Responsibilities:

• Manage inbound and outbound calls related to patient inquiries and appointments.
• Provide information about clinic services, doctors’ availability, and appointment scheduling.
• Assist patients with inquiries about medical procedures, insurance and billing.
• Resolve patient concerns and escalated issues to the appropriate departments when necessary.
• Maintain accurate and up-to-date patient records in the clinic’s database.
• Ensure patient confidentiality and adhere to all healthcare regulations and standards.
• Coordinate with medical staffs to ensure smooth patient flow and service delivery.
• Meet personal and team performance targets.

Compensation & Other Benefits

• Lunch Facilities: Partially Subsidize·
• Salary Review: Yearly·
• Festival Bonus: 2·
• Others benefit : As per company policy·
• Foreign tour

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

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