Gari Booking.Com

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Summary

Vacancy: 4
Age: 22 to 30 years
Location: Dhaka (GULSHAN 1)
Salary: Tk. 13000 – 15000 (Monthly)
Experience: 1 to 2 years
Published: 29 May 2025

Requirements

Education

Bachelor/Honors

Experience

1 to 2 years
The applicants should have experience in the following business area(s):
Telecommunication, Transportation, Call Center

Additional Requirements

Age 22 to 30 years

Responsibilities & Context

Position Overview:We are seeking a dynamic and customer-focused professional to join our Customer Experience team. The ideal candidate will be responsible for managing customer interactions across multiple channels, ensuring a seamless and high-quality experience. This role requires excellent communication skills, problem-solving ability, and a commitment to service excellence.

𝐓𝐡𝐞 𝐢𝐧𝐜𝐮𝐦𝐛𝐞𝐧𝐭 𝐰𝐢𝐥𝐥 𝐡𝐚𝐯𝐞 𝐭𝐡𝐞 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐲 𝐭𝐨:

Serve as the first point of contact for customer inquiries via phone, chat, and social media.,
Resolve customer complaints and service issues with efficiency, empathy, and professionalism.
Maintain detailed and accurate records of customer interactions using CRM tools.Collaborate with internal teams including Operations, Tech, Sales, and Logistics to ensure timely resolution of customer issues.
Monitor service levels and customer satisfaction metrics; escalate recurring issues to the appropriate department.
Participate in the development and implementation of customer service best practices and SOPs.
Provide insights and feedback to improve overall customer experience and contribute to process improvement initiatives.

𝐓𝐡𝐞 𝐢𝐧𝐜𝐮𝐦𝐛𝐞𝐧𝐭 𝐬𝐡𝐨𝐮𝐥𝐝 𝐛𝐫𝐢𝐧𝐠 𝐚𝐥𝐨𝐧𝐠:

Bachelor’s degree in Business Administration, or related field.
A minimum of 1 (One) year of relevant experience will be considered advantageous.
Proficient in both Bangla and English (verbal and written).Strong interpersonal and communication skills.
Good hold over G-suit collaboration tools (Google Sheet, Doc & Slides) & Microsoft 365Familiarity with CRM systems is preferred.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Preferred Attributes:Customer-centric mindset with strong problem-solving ability.
Adaptable, self-motivated, and team-oriented.High attention to detail with a proactive approach to tasks.Comfortable working with digital tools and platforms.

Workplace

Work from home, Work at office

Employment Status

Full Time

Job Location

Dhaka (GULSHAN 1)

Source link

To apply for this job email your details to admin@chakricircular.com