Gari Booking.Com

Summary

Education

Experience

1 to 2 years
The applicants should have experience in the following business area(s):
Telecommunication, Transportation, Call Center

Additional Requirements

Minimum 1 year of proven experience in a Quality Assurance/Quality Checker role within a Customer Experience or Call Center environment – this is mandatory.
Strong understanding of customer service standards and quality metrics.
Excellent analytical and observation skills.
Effective communication and feedback delivery skills.
Proficiency in MS Office (especially Excel) and CRM/QA tools.
Ability to work independently and within a team environment.

Monitor, review, and evaluate customer service interactions (calls, chats, emails) to ensure alignment with quality standards.
Identify service delivery gaps and provide detailed, constructive feedback to agents.
Maintain documentation of quality checks, agent scorecards, and monthly performance reports.
Collaborate with team leads and training units to improve service quality and consistency.
Identify process improvement opportunities based on trends and findings.
Ensure compliance with organizational policies, communication protocols, and customer service benchmarks.

Call Centre Management

Presentation and Reporting

QUALITY ASSURANCE

Quality Control Management

Work at office

Full Time

Dhaka (GULSHAN 1)

To apply for this job email your details to admin@chakricircular.com