Advanced Chemical Industries PLC (ACI)
Requirements
Education
- Bachelor/Honors
Experience
- At least 2 years
- The applicants should have experience in the following business area(s): Manufacturing (FMCG), Food (Packaged)/Beverage, Group of Companies, Automobile, Toiletries
Additional Requirements
- Age At most 32 years
Responsibilities & Context
- Handle customer queries, complaints, feedback, and service requests through phone, digital platforms, and other communication channels.
- Ensure timely resolution of complaints by coordinating with Sales, Distribution, Quality, Brand, Supply Chain, and relevant teams.
- Maintain accurate records of customer complaints, feedback, resolution status, and recurring issues.
- Follow up with customers, distributors, retailers, and channel partners to ensure service satisfaction.
- Prepare regular complaint analysis, customer feedback reports, and service performance updates for management review.
- Identify common customer pain points and share insights with relevant teams for product, service, and process improvement.
- Support customer engagement, retention, loyalty, and service improvement initiatives.
- Maintain professional communication standards and ensure positive customer experience in every interaction.
To apply for this job email your details to apply@chakricircular.com