Executive – Customer service and Social Media

Requirements

Education

Bachelor/Honors
Candidates with a BBA, or a degree in Marketing, Management, Business Studies or English will receive preference.

Experience

At least 1 year
The applicants should have experience in the following business area(s): School

Additional Requirements

Age 22 to 35 years
Only Male
Experience in Student Counselling, Study Abroad Consultancy, International Admissions, Customer Relations, Educational Consultancy or Digital Media Management will be given preference.
Hands-on experience with student visa processing and overseas university admission procedures will be highly preferred.
Excellent communication skills in both Bangla and English.
Proficiency in Canva and basic photo/video editing tools (CapCut, Premiere Pro, Premiere Rush or similar software).
Good working knowledge of Microsoft Office, Google Workspace and social media management tools.
Strong interpersonal, organizational and multitasking abilities.
Ability to work independently, meet deadlines and maintain professional relationships.
Positive attitude, professional appearance, integrity and willingness to learn.
Experience working in an educational institution will be considered an added advantage.

Responsibilities & Context

Job Context

Al Ehsan Academy is a modern English Medium & Islamic educational institution committed to academic excellence, character development and quality education.

Arafat Education is an education consultancy specializing in international student recruitment, university admissions and student visa support for higher education abroad.

We are looking for a proactive, creative and service-oriented professional to join our team as Executive – Customer service and Social Media

The selected candidate will play a key role in managing institutional communications and branding while providing admission support, student counselling and customer relationship services for both organizations.

Job Responsibilities

Manage the organization’s digital communication channels, including Facebook, YouTube and other social media platforms.
Design promotional graphics and create engaging photo/video content for institutional branding and marketing campaigns.
Provide professional counselling to prospective students for local admissions and overseas higher education opportunities.
Guide students through university admissions, application documentation and student visa procedures.
Respond to inquiries from students, parents and clients through phone calls, email, WhatsApp and social media while ensuring excellent customer service.
Coordinate with internal departments, partner institutions and overseas representatives to ensure smooth admission and communication processes.
Maintain accurate student records, application status and customer databases.
Support institutional events, admission campaigns and other administrative responsibilities assigned by the management.
Skills & Expertise

Other Relevant Skills

Digital Marketing (Social Media Marketing)
Digital Marketing
Social Media Management
Customer Service

Compensation & Other Benefits

Provident fund,Medical allowance,Mobile bill,Performance bonus
Lunch Facilities: Full Subsidize
Festival Bonus: 2
Salary Review: Yearly

Professional Development and Training Opportunities

Friendly and Professional Working Environment

Work from Home facility

Workplace

Work at office

Employment Status

Full Time

Gender

Only males are allowed to apply.

Job Location

Dhaka (Khilkhet)