Executive – Voice, Customer Operations

A concern of US Bangla Group

A concern of US Bangla Group

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Summary

• Vacancy: —
• Location: Dhaka
• Maximum Salary: Negotiable
• Experience: 2 to 3 years
• Published: 29 Jul 2024

Requirements

Education

• Bachelor/Honors

Experience

• 2 to 3 years
• The applicants should have experience in the following business area(s):
  Telecommunication, Call Center, E-commerce

Responsibilities & Context

Job Summary:

This role requires you to address customer questions quickly and effectively, and resolve issues with empathy and care. Also, the individual will document matters to share with internal teams, nurture relationships, and improve brand credibility.

Responsibilities:

• Make outbound and follow-up calls.
• Respond to customer inquiries regarding product quality, complaints, and feedback.
• Maintain a high standard of call quality as per the company’s requirements.
• Handle each and every client with care and honesty.
• Handle critical customers with effective and gentle communication skills.
• Exhibit good convincing skills.
• Demonstrate self-supervision skills and performance management skills.

Skills & Expertise

Customer Support/ Client Service

Manage Calls

Problem Solving

Soft Skills

Strong communication skills

Compensation & Other Benefits

• Mobile bill, Weekly 2 holidays, Insurance
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

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