Facebook Moderator & Customer Support Executive

Accessories Park

Summary

• Vacancy: 01
• Age: at least 20 years
• Location: Dhaka (Uttara Sector 4)
• Salary: Tk. 12000 – 15000 (Monthly)
• Experience: 1 to 3 years
• Published: 15 Jun 2025

Requirements

Education

• HSC

Experience

• 1 to 3 years
• The applicants should have experience in the following business area(s):
  Call Center, E-commerce, E-commerce Startup, F-commerce

Additional Requirements

• Age at least 20 years

• Prior experience in customer service, call handling, or social media moderation.
• Excellent spoken and written English.
• Confident in making outbound calls and handling challenging customer conversations.
• Comfortable using tools like Facebook Business Suite, WhatsApp Business, Shopify, or CRM platforms.
• Self-disciplined, organized, and willing to work flexible hours if needed.

Responsibilities & Context

We’re looking for a highly motivated Facebook Moderator & Customer Support Executive to join our growing e-commerce company, Accessories Park. You’ll be responsible for managing customer interactions across Social Media, Phone Call, and other support channels—ensuring every customer receives top-quality service.

Note: This role requires both inbound and outbound calling, and occasional after-hours support (responding to Facebook messages/comments when needed).

Key Responsibilities

Social Media Moderation

• Monitor Facebook comments, messages, and ad replies.
• Engage positively with customers to build trust and brand loyalty.
• After-Hours Support – Be available (on rotation or as needed) to respond to important Facebook messages or comments after office hours.

Communication & Support:

• Handle inbound and outbound customer calls (order inquiries, support, feedback).
• Respond to queries via email, chat, and social media platforms.
• Maintain a friendly, professional, and patient tone in all communications.

Skills & Expertise

Adaptibility

Call Center

Customer Support

eCommerce Operation

fcommerce

Good communication skills

Problem solving and decision making

Self-confident

Shopify

Social Media Moderator

Compensation & Other Benefits

• Performance bonus
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Performance incentives
Two Festival Bonuses
Supportive working environment

Workplace

Work at office

Employment Status

Full Time

Gender

Only Female

Job Location

Dhaka (Uttara Sector 4)

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