BEST WESTERN PLUS Maple Leaf Hotel

More jobs from this company

Summary

Education

Bachelor of Business Administration (BBA), Master of Business Administration (MBA)

Experience

8 to 15 years
The applicants should have experience in the following business area(s):
Hotel, Restaurant, Resort, Catering

Additional Requirements

Key Responsibilities:

Customer Focus:

To implement the consistent delivery of superior customer service through the Customer Service Program.
To ensure that the department creates a professional impression to customers and team members.
To participate with action on Customer Service Reports relevant to your department to achieve positive and consistent results.
To act on customer feedback relevant to your areas of responsibility.
This to include customer complaints and compliments.

Business Awareness:

To be aware of budgeted and actual departmental targets.
This to include sales, covers, stocks levels and departmental profits.
To assist with the control and monitor payroll costs by ensuring rosters are compiled in line with forecasted and actual business levels, using company productivity ratios and payroll management.
To be aware of and assist with the control of departmental operating costs in line with forecasted business levels.
To maximize opportunities for departmental sales and profit and other related targets

Specific Job Accountabilities:

To ensure effective stock rotation and maintain stock levels in accordance with hotel business and company policy.
This to include storage and use of equipment.
To assist with stock-takes where required.
To follow procedures for food and beverage controls at all times.
To assist with maintaining and improving departmental operating standards with utmost food safety.

Growing The Business:

To positively approach sales opportunities in order to maximize sales revenue and exceed budgeted sales targets for the department.
To assist with and suggest new promotional opportunities to enable departmental sales to meet and exceed budget.
This to include the planning, implementation and review of promotions.
To keep all department team members sales focused.
Focus on achieve more and more catering orders and provide them with best services including food safety and brand value.

People Management:

To assist with leading and motivating the departmental team to promote good employee morale and ensure a high level of commitment and pride in the Hotel.
To carry out planned training and development in a systematic and professional way in order to meet the needs of the business and assist in individual team members personal development.
To continuously coach and counsel colleagues.
To measure the success of food and beverage services training in meeting departmental objectives.

Controlling The Environment:

To supervise the department to ensure effective operation on a day-to-day basis, whilst maintaining company brand standards consistently with attention to detail.
This to include ensuring shift controls and procedures are adhered to.
To comply with statutory and company requirements for Health and Safety, Food Safety, Risk Assessment, Licensing Laws, Disability and ensure all employment legislation is strictly adhered to.
To comply with your responsibilities under the Fire Safety Management System, a copy of which can be found in the hotel or accessed on the intranet.
To implement action on Hygiene Audits in order to enhance the environment and achieve positive consistent results.

Others:

To act as the Hotel Guest Relations Manager as required, ensuring a professional and friendly service throughout the hotel where this forms part of your responsibility.
To keep yourself informed of the Hotel goals and objectives, and those of other departments, maximizing the role you play in delivering the hotel budgeted targets.
To operate IT systems in line with company standards where required.
To attend training when required.
To be fully aware of and strictly adhere to Fire, Bomb and Health and Safety procedures.
To strictly adhere to all security procedures laid down.
To be fully aware of and comply with hotel and company rules and regulations as identified in the team member handbook.
Perform any other tasks assigned by the higher management.

Food and Beverage

Management

Training Facilitation

Full Time

Dhaka (Uttara Sector 1)

To apply for this job email your details to admin@chakricircular.com