Front Office Supervisor

Guest Service:

• Welcome guests, manage check-in/check-out, and assist throughout their stay.
• Ensure guest details are accurate and requests are handled promptly.
• Resolve guest complaints with professionalism and empathy.
• Maintain knowledge of hotel facilities, services, and local attractions.

Revenue & Operations:

• Promote hotel services and amenities to maximize sales.
• Follow credit, cash handling, and billing procedures accurately.
• Coordinate with housekeeping and reservations to ensure room readiness.

Team Support:

• Guide and train new staff as required.
• Communicate effectively during shift changes.

Guest Satisfaction:

• Deliver genuine hospitality and take ownership of guest issues until resolved.
• Strive to exceed guest expectations at all times.

Policies & Conduct:

• Follow hotel standards for attendance, grooming, and safety.
• Maintain a professional image and cooperative relationship with all departments.
• Adhere to all company rules, ensuring a positive and safe work environment.