GSA / Reservation Executive (Bandarban / Sreemangal)

We are looking for a Dynamic, Enthusiastic, Confident & Proactive Guest Relation Executive with an excellent customer service skill who will have to provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel until they leave.

• Warmly greet and welcome guests, by name if possible, upon arrival and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Handling guest complaints and concerns in an efficient and timely manner.
• Overseeing VIP guests, arrivals and departures and answer their inquiries.
• Monitor guest arrivals and expected bookings and organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
• Handle inquiries and provide correct information to the concerns regarding details of reservation.
• Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges, provide change.
• Clearly explain room key, location and direction of the room to guests and minimize disruptions for guests if rooms are not ready.
• Assist guests with language, translations, information, guest directory, menus etc. as required and culture.
• Identify and explain room features to guests, supply guests with information regarding property amenities, services, and hours of operation, and local areas of interest.
• Ensure the reception and guest areas are well stocked with stationery and Presentation information.
• Take messages for guests ensuring messages are delivered or forwarded Promptly.
• Checkout guests in a friendly and efficient manner and Retrieve room keys cards.
• Post all charges to the appropriate account.
• Generate reports in accordance with the departmental needs;
• Exchange foreign currency in accordance with the departmental policies manual using the correct exchange rate.
• Handle group bookings as well as end to end reservations processes
• Check arrival list for next day arrival bookings.
• Follow up on any outstanding requests or problems from the previous day receive priority and are resolved. Write notes in Log Book properly for immediate actions by the next department.
• Note all general notes in Follow up book to be followed by all staff of Front Office department, put signature.
• Provide guest feedback to Management in a timely manner.
• Perform other reasonable job duties as requested by Supervisors.