Housekeeping Manager

Cityscape International Ltd

 

Cityscape International Ltd

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Summary

• Vacancy: 02
• Age: 30 to 45 years
• Location: Dhaka (GULSHAN 1)
• Salary: Negotiable
• Experience: 3 to 6 years
• Published: 8 Jun 2024

 

Requirements

Education

• High school diploma or equivalent required; Bachelor’s degree in Hospitality Management or related field preferred.

Experience

• 3 to 6 years
• The applicants should have experience in the following business area(s):
  Hotel, Restaurant, Food (Packaged)/Beverage, Group of Companies, Club

Additional Requirements

• Age 30 to 45 years

• Strong leadership and supervisory skills.
• Excellent training and development abilities.
• High standards of cleanliness and attention to detail.
• Proficiency in communication and interpersonal skills.
• Ability to handle and resolve conflicts effectively.
• Knowledge of safety and compliance regulations.
• Proficiency in using housekeeping management software.

Responsibilities & Context

Job Summary:

The Housekeeping Manager is responsible for overseeing the daily operations of the housekeeping department, including the supervision, training, and evaluation of housekeeping employees, maintenance staff, cleaners, and other service personnel. This role ensures that all employees adhere to the highest standards of cleanliness, behavior, posture, gestures, attitude, and speaking approach to maintain a professional and welcoming environment.

Key Responsibilities:

Supervision and Management:

• Oversee and manage the housekeeping team, maintenance staff, cleaners, and other service personnel.

• Assign tasks and responsibilities, ensuring efficient and effective completion of duties.

• Monitor performance and provide regular feedback to staff.

Training and Development:

• Develop and implement comprehensive training programs for all housekeeping employees and other relevant staff.

• Train staff on proper cleaning techniques, use of equipment, and safety protocols.

• Provide training on professional behavior, posture, gestures, attitude, and communication skills.

Quality Control:

• Conduct regular inspections of all areas to ensure high standards of cleanliness and maintenance.

• Address any deficiencies and ensure prompt corrective actions.

• Implement quality control measures to maintain and improve service standards.

Behavior and Attitude Management:

• Establish and enforce guidelines for professional behavior, including posture, gestures, and attitude.

• Promote a positive and respectful work environment.

• Address and resolve any behavioral issues promptly and effectively.

Communication and Speaking Approach:

• Train staff on effective communication techniques and appropriate speaking approaches.

• Ensure all staff communicate professionally with guests, residents, and colleagues.

• Address any communication issues and provide guidance on improvements.

Administrative Duties:

• Maintain records of training sessions, inspections, and staff performance.

• Prepare reports on housekeeping operations and present them to management.

• Manage inventory of cleaning supplies and equipment, ensuring timely replenishment.

Safety and Compliance:

• Ensure all staff adhere to safety regulations and company policies.

• Conduct safety training sessions and drills.

• Investigate and report any accidents or incidents.

Customer Service:

• Ensure a high level of customer satisfaction by maintaining excellent service standards.

• Address and resolve any customer complaints related to housekeeping promptly and professionally.

Compensation & Other Benefits

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2

• Others Facility as per company policy.

Workplace

Work at office

Employment Status

Full Time

Gender

Only Male

Job Location

Dhaka (GULSHAN 1)

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