International CRO (Customer Relationship Officer), Night Shift

Ignite Tech Solutions

 

Ignite Tech Solutions

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Summary

• Vacancy: —
• Age: at least 20 years
• Location: Dhaka (Mirpur 10)
• Salary: Negotiable
• Experience: 2 to 4 years
• Published: 6 Apr 2025

 

Requirements

Education

• Higher Secondary

Experience

• 2 to 4 years
• The applicants should have experience in the following business area(s):
  Telecommunication, Call Center

Additional Requirements

• Age at least 20 years

✅ Experience: 2-3 years in international telemarketing, customer service,

or MCA-related sales.

✅ Skills:

• Strong English communication skills must(verbal & written).Ability to multitask and handle pressure in a fast-paced environment.
• Active listening and problem-solving skills.
• Proficiency in CRM software and Microsoft Office (Excel, Word, Outlook).

✅ Availability to Work USA Hours: Must be flexible with EST/PST shifts (Night Shift).

✅ Knowledge of MCA: Prior experience in Merchant Cash Advance or

financial services is preferred.

Responsibilities & Context

Key Responsibilities:

📞 Telemarketing & Communication:

• Handle a high volume of outbound calls efficiently and professionally.
• Follow structured communication scripts when discussing MCA products and funding options.
• Identify customer needs, clarify financial details, and provide appropriate solutions.
• Maintain a polite, positive, and professional approach on every call.

💰 MCA Sales & Lead Management:

• Reach out to business owners to explain Merchant Cash Advance services.
• Qualify leads by understanding their funding needs and eligibility. Guide clients through the application process and required documentation.

• Follow up with potential customers and assist in closing deals.

🔍 Problem-Solving & Customer Support:

• Address customer queries, resolve issues, and provide accurate information.
• Research and resolve complaints related to funding, payments, and account management.

• Ensure a high level of customer satisfaction by offering tailored solutions

📊 Process Management & Reporting:

• Maintain detailed records of interactions, customer data, and follow-ups.
• Work with internal teams to expedite the funding process.
• Prepare reports on call performance, customer feedback, and market insights.

Skills & Expertise

International Call Center

Tele Marketing

Telecommunication

Telecommunication Service

Telesales Service

Compensation & Other Benefits

• Performance bonus, Tour allowance
• Salary Review: Half Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

• Attractive Salary Package
• Weekly 2 holidays,
• Salary will be provided on time guaranteed.
• Highly attractive Sales Bonus.·
• Exclusive training will be provided for free.
• Experienced Executives have an opportunity to become a Team Leader & Supervisor.
• Find an innovative career and assemble yourself as an asset for the country to build our economy.
• You will be under 6 months of probation period contract.
• The increment will be given based on performance.
• You can be our full-time member if you are a good performer.

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Mirpur 10)

Job Highlights

We are looking for a skilled International Customer Relations Officer to manage inbound and outbound calls related to Merchant Cash Advance (MCA) services in the USA market. The role requires excellent telecommunication skills, problem-solving abilities, and a customer-first mindset to provide effective financial solutions to business owners.

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