IT Security Support Technician

Portwest

Portwest

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Summary

• Vacancy: 2
• Location: Cumilla
• Experience: 1 to 2 years
• Published: 13 Feb 2025

Requirements

Education

• Bachelor/Honors

Graduate in Computer Science

Experience

• 1 to 2 years

Additional Requirements

SKILLS & QUALIFICATIONS

• Basic understanding of cybersecurity principles
• Effective Communication
• Min 1-2 years’ experience in a similar role
• Excellent verbal and written communication skills in English is must
• Time Management & Prioritise work
• Excellent Problem-solving skills. Technical, Logical thought process
• Well Organised and a Team Player

COMPANY AWARDS

• EY Entrepreneur of the Year 2017
• Ibec KeepWell Mark 2019-2021
• Great Place to Work 2019-2020
• Deloitte Best Managed Companies 2016-2019
• Exporter of the Year 2018
• Private Irish Business of the Year Export Industry Awards 2019
• Safety Awards Customer Service Winner 2016

Responsibilities & Context

PORTWEST, Ireland a leading global manufacturer of safety wear, workwear and PPE is currently seeking applications for the position of an IT Seccurity Support Technician to be based in Cumilla Export Processing Zone, Bangladesh. Portwest is one of the fastest growing workwear companies in the world currently employing over 5300 staff worldwide, with customer service staff in over 130 countries. We design, manufacture, and distribute market leading workwear, safety wear and PPE in fully owned production facilities.

KEY RESPONSIBILITIES

The IT Security Support Technician will be a key member of the IT Cyber Security team, providing remote 1st Level cyber security support to the business, resolving, or escalating system and user related issues raised via our 24/7 Security Operations Centre in a timely fashion.

• Provide 1st line ticket resolution to alerts raised through our dedication security operation team
• Office365 administration desired but not essential
• Managing new users, password management, security
• Manage security related incidents to ensure a timely, satisfactory resolution
• Provide accurate information to Cybersecurity Manager
• Stay up to date with the latest cybersecurity threats, vulnerabilities and attack techniques affecting our industry.
• Other cyber security related tasks.

OFFICE TIME

• 2.00pm to 10.00pm, Monday to Friday (follow the office time of Ireland)

WEEKEND

• Saturday & Sunday

Skills & Expertise

Cyber Security

Compensation & Other Benefits

WHAT YOU WILL RECEIVE

• We offer a competitive package depending on experience. You will join an established team who understand our products, sales approach and target market.

Compensation & other Benefits

• As per BEPZA Rules

Employment Status

Full Time

Job Location

Cumilla

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