IT Support Specialist

Navigate Global

Navigate Global

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Summary

• Vacancy: —
• Age: 22 to 35 years
• Location: Dhaka (Uttara Sector 11)
• Salary: Negotiable
• Experience: 3 to 7 years
• Published: 26 Aug 2024

Requirements

Education

• Bachelor/Honors

Bachelor’s degree in IT or Computer Science

Experience

• 3 to 7 years
• The applicants should have experience in the following business area(s):
  Immigration and Education Consultancy Service

Additional Requirements

• Age 22 to 35 years

• At least 3 years of experience working in a L1/L2 Service DeskNetworking, firewall, DNS, and DHCP administration skills.
• Strong experience with Windows Desktops in AD environments, Windows Servers, Active Directory, and Group Policy.
• Strong experience with Microsoft Office 365 (Exchange Online, SharePoint Online, OneDrive, Teams).
• Experience with Hyper V environments.Experience with Microsoft Azure Cloud deployments and support desirable.
• Experience with VoIP solutions.Exceptional telephone mannerStrong attention to detail and ability to work independently and as part of a team.

Responsibilities & Context

We are seeking talented and creative IT Support Specialist to join our team. If you have a passion for delivering excellent customer service with IT background, this position is for you.

Responsibilities:

• Provide support and issue resolution via phone, remote, or email.Assist end-users with troubleshooting and technical problems.
• Build strong customer relationships and ensure their satisfaction.Prioritize support requests accordingly in a dynamically changing environment.
• Participate in project work to deploy solutions for customers.Create and maintain client technical documentation.
• Support servers, desktops, and applications within Microsoft environments.
• Support Azure hosted IaaS services, local virtualized environments, and remote desktop solutions.

Employment Status

Full Time

Job Location

Dhaka (Uttara Sector 11)

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