IT Technician

BYSL Global Technology Group

BYSL Global Technology Group

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Summary

• Vacancy: 1
• Location: Dhaka (Gulshan)
• Experience: At least 3 years
• Published: 17 May 2025

Requirements

Education

• HSC, Diploma in Engineering

• Minimum HSC or Diploma degree in Computer Science, Information Technology or related field

Experience

• At least 3 years

Additional Requirements

• Strong technical knowledge of computer hardware, operating systems, and network management.
• Excellent troubleshooting and problem-solving skills with the ability to diagnose and resolve issues quickly.
• Experience in CCTV, Fire alarm system installation.
• Understanding of IT service management and support systems.
• Excellent problem-solving and multitasking skills.
• Strong communication skills to assist end-users with technical issues.
• At least 3+ years of experience as IT technician and servicing related work.

Responsibilities & Context

We are seeking a proactive and skilled IT Technician to join our Technical Support Department. The ideal candidate will be responsible for diagnosing and resolving hardware and software issues, providing technical support to end-users, and ensuring the proper functioning of our organization’s IT infrastructure. This role involves both in-office and field support, requiring a blend of technical expertise and excellent customer service skills.

Job Responsibilities:

Hardware & Software Maintenance

• Install, maintain, and troubleshoot computer hardware, software, and peripheral devices including printers, scanners, and network devices.
• Set up and maintain CCTV systems and fire alarm systems, ensuring optimal operation and compliance with safety standards.
• Perform regular system updates, backups, and maintenance to ensure optimal performance.

Technical Support & Troubleshooting

• Provide technical support to end-users, both inside and outside the office, addressing any hardware, software, or network-related issues.
• Diagnose and resolve hardware issues, including the repair or replacement of damaged components.
• Support end-users in resolving technical challenges and providing training where necessary.

Network & Infrastructure Management

• Assist in the installation and maintenance of network devices such as routers, switches, and other related equipment.
• Monitor network performance, identify potential issues, and collaborate with the IT team to ensure seamless connectivity.
• Respond promptly to service issues, system outages, or emergencies to minimize disruptions.

Inventory & Resource Management

• Maintain an accurate inventory of hardware and other IT resources, ensuring timely procurement and availability of necessary components.
• Track IT equipment distribution and ensure proper documentation and record-keeping.

Compensation & Other Benefits

• Performance Bonus
• Festival Bonuses
• Competitive Salary
• Yearly Salary Review

Employment Status

Full Time

Job Location

Dhaka (Gulshan)

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