Jr. Education Counselor (Telecom)

Databrandix (DBX)

Requirements

Education

  • Bachelor/Honors

Experience

    • 1 to 3 years
  • The applicants should have experience in the following business area(s): Advertising Agency, Call Center, Cellular Phone Operator, Immigration and Education Consultancy Service, Telecommunication

Additional Requirements

  • Age 22 to 30 years
  • Only Female
  • Proficiency in CRM software, data entry, and lead management systems.
  • Strong follow-up and persuasion skills to convert leads into admissions.
  • Good understanding of admission processes, academic programs, and student requirements.
  • Active listening skills and ability to apply effective communication techniques (e.g., 70/30 rule).
  • Basic computer proficiency (MS Office, Google Sheets, email communication).
  • Attention to detail in maintaining accurate records and CRM updates.

Responsibilities & Context

Databrandix is looking for proactive and communication-skilled individuals for the position of Telecommunication Officer. The role involves handling prospective student inquiries, providing admission-related information, and supporting the enrollment process through effective communication and CRM management.

 

The ideal candidate should be target-oriented, professional in communication, and capable of managing multiple communication channels while ensuring a smooth and positive experience for potential students.

 

Job Responsibilities :

  • Manage inbound and outbound communication with prospective students via phone calls, email, live chat, and social media platforms.
  • Provide accurate, up-to-date information regarding university programs, tuition fees, admission requirements, and application procedures.
  • Conduct outbound calls to CRM-assigned leads to verify student profiles, assess interest levels, and guide them through the admission process.
  • Maintain professional communication standards by introducing name, designation, and organization at the beginning of each call
  • Apply effective communication techniques (e.g., 70/30 engagement rule) to understand student needs and build strong relationships.
  • Accurately input, update, and manage student data in the CRM system after each interaction.
  • Record and maintain key lead information, including academic background (SSC/HSC/Diploma), preferred programs, call status, call summaries, follow-up schedules, and potential visit dates.
  • Ensure all communication logs, call records, and identification details are properly documented and maintained.
  • Conduct regular follow-ups with interested leads to maximize conversion and ensure a smooth admission journey.
  • Generate inbound leads by actively posting in assigned Facebook groups and engaging with higher education-related content.
  • Collaborate with the Admission and Marketing teams to align communication strategies and improve lead conversion rates.
  • Achieve daily, weekly, and monthly KPIs related to calls, lead engagement, follow-ups, and conversions.
  • Maintain strict confidentiality of student information and comply with company data management policies.

To apply for this job email your details to apply@chakricircular.com