Bismillah Visa Solutions
Bismillah Visa Solutions
Marketing Officer
Bismillah Visa Solutions
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Summary
- Vacancy: 10
- Age: 22 to 35 years
- Location: Dhaka (Banani)
- Salary: Tk. 15000 – 30000 (Monthly)
- Experience: At least 2 years
- Published: 23 Apr 2024
Requirements
Education
- Bachelor/Honors
Experience
- At least 2 years
- The applicants should have experience in the following business area(s):
Travel Agent, Tour Operator, Immigration/Visa Processing
Additional Requirements
- Age 22 to 35 years
Responsibilities & Context
- Handle a large volume of inbound and outbound calls in a timely manner
- Follow communication scripts and use knowledge of the company’s services to go off-script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
- Create and maintain record of daily problems and remedial actions taken, using call-center database
Skills & Expertise
Call Center
Call Center Agent
Call Centre Supervision/ Management
Good comunication skill
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (Banani)
Job Highlights
Thrive in a fast-paced call center environment! Use your communication skills and problem-solving expertise to identify customer needs, solve issues, and build positive relationships.