Medical Scheduler

STARLING DIAGNOSTICS

 

STARLING DIAGNOSTICS

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Summary

• Vacancy: 10
• Age: 20 to 35 years
• Location: Dhaka
• Salary: Tk. 30000 – 40000 (Monthly)
• Experience: At least 1 year
• Published: 27 Jun 2024

 

Requirements

Education

• Bachelor of Business Administration (BBA), Bachelor of Medicine and Bachelor of Surgery(MBBS), Bachelor/Honors
• Minimum of a bachelor’s degree required.
• Additional education or certifications in healthcare administration or customer service is a plus.

Experience

• At least 1 year
• The applicants should have experience in the following business area(s):
  Hospital, Call Center, Diagnostic Centre, Healthcare/Lifestyle product

Additional Requirements

• Age 20 to 35 years

Experience :

• Minimum of 1-2 years experience in a customer service role, preferably in a healthcare setting.
• Previous experience with telephone communication or call center operations is highly desirable.

Personal Qualities:

• Friendly and approachable demeanor.
• High level of integrity and commitment to patient care.
• Reliable and punctual.

Physical Requirements:

• Ability to sit for long periods and use a headset.
• Dexterity to operate computer and phone systems.

Additional Requirements:

• Knowledge of medical terminology is advantageous.
• Willingness to undergo additional training as required by the clinic.
• May need to work in U.S. Eastern working hours in the office located in Bangladesh
• Have to work in the office settings in the U.S Eastern Standard Time zone

Skills and Competencies:

1. Communication Skills

• Excellent verbal communication skills.
• Clear and professional phone etiquette.
• Ability to listen actively and respond empathetically to patient inquiries.

2. Technical Skills:

• Proficiency in using phone systems and call center software.
• Basic computer skills, including familiarity with Microsoft Office and electronic health record (EHR) systems.
• Typing skills with a minimum speed of 35 words per minute.

3. Interpersonal Skills:

• Strong interpersonal skills to interact effectively with patients, families, and healthcare professionals.
• Patience and ability to handle stressful situations calmly and efficiently.

4. Organizational Skills:

• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in taking messages and scheduling appointments.

5. Problem-Solving Skills:

• Ability to think critically and solve problems quickly and efficiently.

6. Language Skills:

• Bilingual or multilingual abilities are a plus, depending on the clinic’s patient demographics.

 

Responsibilities & Context

• Answer incoming calls promptly and professionally.
• Schedule appointments and provide patients with necessary information.
• Handle patient inquiries, complaints, and issues, escalating when necessary.
• Maintain accurate and detailed records of calls and patient interactions.
• Collaborate with front desk staff and other team members to ensure smooth operations.
• Follow clinic protocols and guidelines for patient confidentiality and information security.

Skills & Expertise

Communication in English

Health/ Medical

MICROSOFT OFFICE

Telemarketing

Telesales Service

Compensation & Other Benefits

• Weekly 2 holidays
• Salary Review: Yearly
• Festival Bonus: 2

Employment Status

Full Time

Job Location

Dhaka

Job Highlights

• Work in a growing healthcare facility with a collaborative culture.
• Utilize the latest scheduling and Electronic Medical Record systems.
• Ensure timely and coordinated medical services.
• Demonstrate reliability and commitment.

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