Member Relationship Manager (MRM)

Requirements

Education

Bachelor/Honors

Experience

1 to 5 years
The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center, E-commerce, Telecommunication
Freshers are also encouraged to apply.

Additional Requirements

Age 24 to 32 years
𝐊𝐞𝐲 𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐈𝐧𝐝𝐢𝐜𝐚𝐭𝐨𝐫𝐬 (𝐊𝐏𝐈𝐬)
Monthly Sales Target
Number of Orders Generated
Average Order Value (AOV)
Repeat Purchase Rate
Member Retention Rate
Membership Renewal Rate
Reactivation of Inactive Members
Daily Calls & Member Engagement
Conversion Rate
Customer Satisfaction (CSAT)
𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬
1–5 years of experience in Customer Relationship Management (CRM), Tele-sales, Inside Sales, Retail, E-commerce, or Customer Success.
Experience in a membership-based business will be an added advantage.

Responsibilities & Context

𝐉𝐨𝐛 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰:

At PaiMart, we don’t just sell products we build lasting relationships with our members. As a Member Relationship Manager, you will play a vital role in helping families save more, shop smarter, and enjoy an exceptional membership experience while building a rewarding career in customer success and sales.

𝐊𝐞𝐲 𝐉𝐨𝐛 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

Manage and build long-term relationships with assigned PaiMart members within a designated area.
Contact members regularly via phone calls, WhatsApp, SMS, and other communication channels.
Generate sales by encouraging members to place regular orders.
Increase member purchase frequency and average order value (AOV).
Ensure high member satisfaction through excellent customer service.
Retain existing members and maximize membership renewal.
Reactivate inactive members through personalized engagement.
Promote PaiMart exclusive member prices, campaigns, and special offers.
Assist members with product recommendations and order placement.
Resolve customer complaints and coordinate with relevant departments for quick resolution.
Maintain accurate records of member interactions in the CRM system.
Analyze purchasing behavior and recommend relevant products based on customer needs.
Achieve monthly sales, retention, renewal, and engagement targets.
Submit daily, weekly, and monthly performance reports.
Gather customer feedback and provide recommendations to improve the overall member experience.
Skills & Expertise

Other Relevant Skills

Call Center Operation
Cold Calling
Sales & Marketing
Sales Target Achievement
Customer Relationship

Compensation & Other Benefits

Performance bonus
Salary Review: Yearly
Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Banasree)