Mutual Trust Bank PLC
Requirements
Education
Bachelor/Honors
Bachelor’s degree in any related discipline from a reputed university.
No third division/class or equivalent CGPA is allowed at any stage of the academic career.
Preferably completed Banking Diploma courses (JAIBB & AIBB)
Experience
At least 7 years
The applicants should have experience in the following business area(s): Banks
Additional Requirements
Knowledge in Banking products and process
Responsiveness to resolve customers’ problemsInitiative and drive to achieve set targets and service standards
Creativity in terms of meeting customer demands with existing products
Multitasking and ability to work under stressed situation
Handling Customer queries efficient and effectively
Responsibilities & Context
Job Grade : AVP – VP
Portfolio & Relationship Management
Monitor the quality, profitability and growth of the Centre’s customer portfolio
Ensure effective management of key/high-value relationships and proactively address customer needs with regular client contact
Manage and deepen relationships with existing Privilege Banking customers to drive retention and portfolio growth
Ensure regular customer engagement, portfolio reviews and proactive resolution of customer needs
Business Growth & Performance
Drive the Centre’s deposit, lending, investment, fee-income and overall business targets
Develop and execute Centre-level business plans to achieve sustainable growth
Identify and capitalize on new business and customer acquisition opportunities
People & Team Management
Lead, coach and develop the Centre team to achieve business, service and productivity objectives
Set clear performance expectations, monitor individual and team performance and identify development needs
Foster a collaborative, customer-centric and performance-driven culture
Stakeholder & Channel Management
Build effective relationships with Branches, Head Office and other internal/external stakeholders to support business growth
Establish effective referral and collaboration mechanisms across channels
Represent the Centre in relevant customer, business and stakeholder engagements
Centre Operations & Service Excellence
Ensure smooth, efficient and consistent day-to-day Centre operations
Maintain high service standards and turnaround times for Privilege customers
Monitor service quality and take corrective action where required
Risk, Compliance & Control
Ensure adherence to Bangladesh Bank regulations and the Bank’s policies, SOPs, KYC/AML, internal controls and audit requirements
Ensure operational risks, exceptions and control gaps are identified and addressed promptly
Maintain audit readiness and ensure timely closure of audit/compliance observations
Plan financial, regulatory, compliance or operational reviews/audits
Coordinate work with Risk, Legal & Compliance and other control-related activities and with others within Internal Audit
Follow the Risk Register from AML & CFT Department
Provide advice on internal control and participates in enhancing internal audit standards and practices within MTB
Provide feedback on performance of Internal Auditors, on audit assignments, as applicable
Skills & Expertise
Other Relevant Skills
Communication
Compliance
Portfolio Management
Relationship Management
Retail Banking
Risk Management
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka
To apply for this job email your details to apply@chakricircular.com