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Operation Manager (Digital Payment)

Priyo Limited

Priyo Limited

 

Priyo Limited

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Summary

  • Vacancy: 2
  • Age: 30 to 45 years
  • Location: Dhaka (Dhanmondi)
  • Minimum Salary: Negotiable
  • Experience: At least 3 years
  • Published: 4 Jun 2024

 

Requirements

Education

  • Bachelor of Business Administration (BBA) in Finance & Banking, Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Science (BSc), Master of Business Administration (MBA) in Computing & Information System
  • University of Dhaka,Jahangirnagar University,North South University,BRAC University,Bangladesh University of Engineering and Technology students will get preference

Experience

  • At least 3 years
  • The applicants should have experience in the following business area(s):
    Banks, Financial Technology (Fintech) Startup, Business-to-Business (B2B) Software and Services Startup, E-commerce Startup

Additional Requirements

  • Age 30 to 45 years

Responsibilities & Context

Operational Oversight:

  • Manage day-to-day operations to ensure the seamless functioning of Priyo Pay’s digital and cross-border payment services.
  • Oversee the issuance and management of virtual and physical Mastercards.
  • Coordinate and streamline international transactions and payments processes.

 

Compliance and Risk Management:

  • Implement and maintain AML and BSA policies and procedures.
  • Ensure all operations comply with local and international regulatory requirements, particularly focusing on AML (Anti-Money Laundering), KYC (Know Your Customer), and CDD (Customer Due Diligence) processes.
  • Conduct regular compliance audits and risk assessments.
  • Implement robust fraud detection and prevention measures, with a focus on card fraud and AVS (Address Verification Systems) protocols.

 

Customer Experience:

  • Enhance the customer onboarding process, ensuring efficient KYC/AML checks.
  • Provide exceptional support to customers, promptly addressing any operational issues.
  • Collaborate with the customer service team to resolve complex issues related to international transactions and card services।

Process Improvement:

  • Identify opportunities to improve operational efficiency and effectiveness.
  • Lead initiatives to automate and optimize transaction processing and payment systems.
  • Stay updated with the latest industry trends and technologies to keep Priyo Pay at the forefront of digital payment solutions.

 

Team Leadership:

  • Manage and mentor a team of operations staff, fostering a culture of excellence and continuous improvement.
  • Provide training on compliance, AML/BSA regulations, and fraud prevention to team members.

 

Fraud Management:

  • Develop and maintain robust strategies to detect, prevent, and respond to card fraud activities.
  • Analyze card transaction data to identify suspicious patterns and take appropriate action.
  • Collaborate with third-party vendors and law enforcement agencies to mitigate card fraud risks.

 

International Payments and Transactions:

  • Oversee the management and reconciliation of international payments and transactions.
  • Ensure compliance with international payment regulations and standards.
  • Address and resolve any issues related to cross-border transactions, ensuring timely and accurate processing.

 

Reporting and Analytics:

  • Prepare and present regular reports on operational performance, compliance status, and risk management metrics.
  • Utilize data analytics to identify trends, anomalies, and opportunities for improvement.
  • Provide insights and recommendations to senior management for strategic decision-making.

Skills & Expertise

CARDS (Credit/ Debit)

Digital financing

Digital Service

Foreign Exchange

Foreign Exchange & Remittance

Fraud risk management

Payment Gateway

Payment process

Payment System

Remittance

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Dhanmondi)

Job Highlights

Be part of a pioneering digital payment service making a significant impact on Bangladeshi freelancers and remote workers.

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