Arogga Limited
Arogga Limited
Arogga Limited
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Summary
- Vacancy: 1
- Location: Dhaka (Mirpur 10)
- Salary: Tk. 15000 – 18000 (Monthly)
- Experience: 2 to 4 years
- Published: 15 Jul 2024
Requirements
Education
- Bachelor of Business Administration (BBA)
Experience
- 2 to 4 years
- The applicants should have experience in the following business area(s):
Call Center, E-commerce, E-commerce Startup
Responsibilities & Context
- Maintain detailed records of QA evaluations and performance metrics.
- Participate in calibration sessions with stakeholders to ensure consistency in QA standards.
- Monitor and evaluate inbound and outbound calls for quality assurance.
- Assess call center agents’ performance against established guidelines and provide feedback.
- Identify training needs and collaborate with the training department to address gaps.
- Develop and update quality assurance standards and procedures.
- Compile and analyze data to identify trends and areas for improvement.
- Prepare detailed reports on quality assurance findings and present them to management.
- Work closely with the call center management team to implement quality improvement initiatives. Ensure compliance with all regulatory and company policies during customer interactions.
Skills & Expertise
Call Center Management
Call Center Operation
International Call Center
Manage Calls
Compensation & Other Benefits
- Salary Review: Yearly
- Festival Bonus: 2
As per company Policy
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (Mirpur 10)