Quality Assurance Coordinator (Midwife)

LAMB is a well-run major mission Hospital, Community Health Development, Training and Research organization. Services cover more than 6.3 million people in North West Bangladesh.

There are vacancies for the following contractual positions at the LAMB under Community Health and Development Program (CHDP), for Preventing and Rehabilitating Obstetric and Surgical Fistula through Gender-Responsive Reproductive Health Education and Strengthened Services (PROGRESS) project, with a three-year project duration.

Job Location: Upazila level, Rajshahi District.

Job Summary: The Quality Assurance Coordinator will provide technical support to health service providers at UH&FWCs and sub-centres involved in the SRH and MNCH service-focused project implemented by CHDP-LAMB. She will also coordinate with project management and local health facilities to ensure the delivery of SRH and MNCH services for women and adolescents. In addition, she will facilitate management committee meetings, conduct technical training for healthcare providers, and coordinate with committee members. She will monitor the day-to-day activities of Midwives and CSBAs assigned to the health facilities and report to management. She will also assess the performance of management committees and service quality for recognition through star awarding. The QAC will ensure quality care by conducting regular follow-up visits and providing on-the-job coaching to service providers in accordance with the spiritual values of LAMB, while demonstrating leadership to midwives and CSBAs. She will be responsible for adhering to child and vulnerable adult protection policies and reporting any allegations, concerns, suspicions, or disclosures of abuse or neglect to the appropriate authorities as outlined in the policies.

General:

• Regular monitoring and assessment of the technical quality of safe delivery units at CHDP working areas (sub centers/UH-FWCs)
• Conducting learning needs and resource Assessment of UH-FWC/sub centers, service providers and facility management committees
• Ongoing learning for knowledge/skills/attitude development of service providers
• Foster strong working relationships with all health care providers, project management and management committee of health facilities.
• Providing supportive skill supervision to the CSBAs/Community midwives working at the safe delivery units of sub center/UH-FWCs of project working areas.
• Conducting regular assessment of the overall service quality including protocol maintaining of the health facility targeted by the project.
• Keeping records of feedback and to practice beneficiary feedback mechanism appropriately.
• Maintain coordination with LAMB’s training Centre, MIS-R, and hospital for support and updated information.
• Ensuring patient satisfaction surveys are conducted regularly and analyzed by sub center/UH-FWC’s committees

Holistic support and psychosocial counseling of women and adolescents for quality life:

• Assist in organizing LAMB-based mental health, SGBV, training
• Assist in organizing LAMB-based training on income generation options for fistula survivors.

Humanitarian response:

• Support to the health camps during disaster period for the disaster-affected people.
• Assist to conduct fistula and Cervical Cancer diagnosis camp with other project teams.

Quality control:

• Supporting to maintain technical protocol for service delivery on SRHR and MNCH at sub center/FWC
• Monitor and supervise delivery services, ANC & PNC by midwives and CSBA and field-level activity implementing by community health workers (CHWs) in the field.

Environment

• Ensure that all materials used or distributed in the project are environment friendly.
• Maintain to manage medical waste properly following the guidelines.

 Networking and advocacy:

• Ensure good communication between LAMB technical person and local level management
• Time to time communicate with local level government staff
• Ensure good communication and relationship with management committee, LGIs and other NGO

Beyond this, Integration of spiritual, emotional & social health

• Ensure spiritual concepts & holistic approach in communication, service delivery, administration and resolution of conflicts
• Comply with LAMB policies and practices with respect to child protection, health and safety, equal opportunity and other relevant policies and organizational values.
• Other responsibilities assigned by the line manager or organizational management. Be an example in implementing the project activities to the organizational mission, vision, and values.
• Any other duties assigned by respective supervisor.