Receptionist (Front Desk)

Job Context: Responsible for front desk operations, greeting patients, handling calls, scheduling appointments, and maintaining reception area.

Job Responsibilities:

• Core Responsibilities
  • Greet patients and visitors warmly, ensuring a courteous and professional first impression.
  • Manage patient check-in and check-out procedures efficiently.
  • Answer incoming calls, direct them appropriately, and handle basic inquiries.
  • Schedule appointments and maintain the front desk calendar.
  • Verify patient information, update records, and assist with registration forms.
  • Coordinate with medical staff to ensure smooth patient flow and timely service.
  • Maintain confidentiality of patient data in compliance with hospital policies.

  Administrative & Support Duties

  • Handle incoming and outgoing correspondence, including emails and courier packages.
  • Monitor waiting area cleanliness and ensure a welcoming environment.
  • Assist with billing inquiries and guide patients on payment procedures.
  • Manage inventory of front desk supplies and request replenishments as needed.
  • Support emergency protocols by notifying relevant departments promptly.

  Communication & Coordination

  • Liaise between patients, doctors, and departments to relay accurate information.
  • Provide directions and general assistance to visitors within the hospital premises.
  • Address patient concerns with empathy and escalate issues when necessary.