Solution Explorer

Summary

Vacancy: 3
Location: Anywhere in Bangladesh
Salary: Tk. 15000 – 30000 (Monthly)
Experience: At least 1 year
Published: 13 Jun 2025

Requirements

Education

Bachelor/Honors, Masters

Educational qualifications may be relaxed for experienced candidates.

Experience

At least 1 year
The applicants should have experience in the following business area(s):
Software Company, IT Enabled Service, BPO/ Data Entry Firm, Call Center, E-commerce, Business-to-Business (B2B) Software and Services Startup
Freshers are also encouraged to apply.

Additional Requirements

Experience in a call center, BPO, or customer/client support experience.
Basic technical experience in the website and software areas is a plus.
Ability to work independently, handle pressure, and manage time efficiently from a remote setup.

Responsibilities & Context

Solution Explorer is an innovative IT company focused on web and software development services. As part of our commitment to excellent client experience, we are expanding our remote team for day and night shifts. We seek energetic and service-minded individuals to join as Client Support Executives in a call center/BPO environment serving international clients.

Work hours: 5 days a week (8 hours per day)

Shift: Night(2), Day (1)

Special Requirement: Must be fluent in English (No Exception).

Job Responsibilities

Handle inbound and outbound client calls, SMS, and online messages (chat/email) professionally.
Please respond quickly to customer questions about our web and software development services.
Generate and qualify leads through outbound communication (no hard sales).
Maintain accurate records of all customer interactions using CRM or a support ticket system.
Provide timely solutions to client issues and ensure high client satisfaction.
Coordinate with technical and sales teams on specific client queries or escalations.
I want you always to maintain positive, empathetic, and professional communication.

Job Location: Remote (Anywhere from Bangladesh)

Skills & Expertise

Call Center

Call Centre Management

Call Centre Supervision/ Management

Customer Relation

Customer Support/ Client Service

International Call Center

Live Chat

Online Customer Service

Sales & Marketing

Web Developer/ Web Designer

Compensation & Other Benefits

Weekly 2 holidays
Salary Review: Yearly
Festival Bonus: 2

Weekly 2 holidays
Salary Review: Yearly
Bonus: Performance Bonus
Festival Bonus: 2
On-time salary (1- 5th)

Workplace

Work from home

Employment Status

Full Time

Job Location

Anywhere in Bangladesh

Source link

To apply for this job email your details to admin@chakricircular.com