Runner Group
Requirements
Education
- Bachelor of Science (BSc) in Mechanical Engineering
- Islamic University of Technology,Khulna University of Engineering and Technology,Rajshahi University of Engineering and Technology students will get preference
- Bachelor’s degree in Engineering, Business Administration, or a related field.
Experience
-
- 3 to 5 years
- The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Automobile, Motor Vehicle body manufacturer, Motor Workshop, Fuel/Petroleum
Additional Requirements
- Only Female
- 3–5 years of experience in warranty, after-sales service, quality assurance, or technical support.
- Strong analytical and problem-solving skills.
- Knowledge of warranty claim processes and root cause analysis (RCA).
- Proficiency in Microsoft Excel, reporting, and ERP systems.
- Good communication and stakeholder management skills.
- Willingness to travel for field inspections and dealer visits.
- Ability to work independently and manage multiple tasks effectively.
- Attention to detail and strong documentation skills.
Responsibilities & Context
- Conduct field inspections to investigate product and service-related issues.
- Perform root cause analysis (RCA) on failed parts and identify corrective actions.
- Process and submit warranty claims accurately and within stipulated timelines.
- Review and verify warranty claims submitted by dealers to ensure compliance with company policies.
- Coordinate with dealers, service centers, and internal departments regarding warranty-related matters.
- Conduct quarterly audits of warranty failed parts and prepare audit findings reports.
- Monitor warranty performance trends and recommend improvement initiatives.
- Prepare and maintain monthly warranty data, reports, and performance summaries.
- Analyze warranty claim data to identify recurring failures and quality concerns.
- Ensure proper documentation and record-keeping of warranty claims, inspections, and audit reports.
- Provide technical and procedural support to dealers on warranty claim processing.
- Follow up on pending warranty cases and ensure timely resolution.
- Support quality improvement and customer satisfaction initiatives through effective warranty management.
To apply for this job email your details to apply@chakricircular.com