Service Point In-Charge

Minister Hi-Tech Park Ltd.

Minister Hi-Tech Park Ltd.

 

Minister Hi-Tech Park Ltd.

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Summary

  • Vacancy: 10
  • Age: 28 to 35 years
  • Location: Anywhere in Bangladesh
  • Experience: At least 3 years
  • Published: 9 May 2024

 

Requirements

Education

  • Diploma in Mechanical, Bachelor of Science (BSc)

Experience

  • At least 3 years
  • The applicants should have experience in the following business area(s):
    Electronic Equipment/Home Appliances

Additional Requirements

  • Age 28 to 35 years
  • Candidates who are experienced are encouraged to apply only.
  • Electronics background candidates will get advantage.

Responsibilities & Context

  • Daily job assigns and follow up with serviceman and communicate with customers, dealers, Salespeople, and other related persons. Maintain team members administratively.
  • Monthly service report (Product Model, Category and District wise max problem, Indoor service, Technician performance report & Evaluation Report).
  • Complain feedback entry on Service software.
  • Daily person-wise working report submit to service Monitoring/ Coordinator.
  • Follow-up for pending complaints and service people monitoring. Sales return / Replace issue investigation and finally processing.
  • Missing issue investigation and finally processing.
  • The daily pick & drop service maintains. Service cost minimization. Warranty checking.
  • Technician & Third-party bill checking.
  • Monthly Meeting arranges with the technician.
  • Maintain spare Parts stocks.
  • Feedback calls should be taken daily with every customer for smooth service and future service.
  • Administrative work & also do other additional work as assigned upon you by management.

Employment Status

Full Time

Gender

Only Male

Job Location

Anywhere in Bangladesh

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