SMS Officer-Service Monitoring and Coordination

Project Title: Site Management and Site Development Project in Camp-15

Reports To: Project Manager

Location: Camp-15, Ukhiya, Cox’s Bazar

Job Type: Contractual

Department: Emergency Response

Contract Duration: 5 months (1st November-2025-31th March-2025), with the possibility of extension based on performance and funding.

Work Hours: Full-time, 48 hours per week, with flexibility required for field activities and travel.

BACKGROUND

Mather Bari Bohumukhi Somaj Kallan Songstha (MBSS) is a newly established initiative aimed at empowering the Rohingya community in Cox’s Bazar through advocacy, capacity-building, and protection programs. MBSS strives to strengthen the voices of the Rohingya in policy dialogues and international engagements, focusing on leadership development, anti-trafficking measures, and cultural preservation. MBSS is committed to creating a platform for community-driven advocacy and fostering partnerships with government agencies, NGOs, UN bodies, and academic institutions.

Job Summary:

The SMS Officer – Service Monitoring and Coordination, reporting to the Project Manager, plays a critical role in ensuring effective service monitoring, coordination, and management within displacement sites. The officer will oversee site management activities, facilitate participatory governance structures, monitor service delivery, and ensure compliance with humanitarian standards. Key responsibilities include coordination with stakeholders, addressing gaps in assistance, strengthening accountability mechanisms, and promoting the safety and dignity of displaced populations.

Geographic Scope:

This position has a localized focus, ensuring adherence to MBSS policies, humanitarian principles, and donor guidelines within Camp-11. The officer will contribute to area-specific strategies and translate them into actionable plans and daily tasks, providing technical support and guidance to field teams.

Key Responsibilities:

1. Coordination, Site Monitoring, and Community Engagement

• Coordinate humanitarian services within displacement sites to ensure effective, non-duplicative service delivery.
• Facilitate needs assessments and service mapping to identify gaps and address them promptly.
• Establish and maintain regular communication with community leaders, humanitarian partners, and local authorities.
• Monitor site conditions, infrastructure, and service provision to ensure quality and accountability.
• Facilitate participatory approaches to engage affected communities in decision-making and site management.
• Support and strengthen site governance structures, ensuring inclusive representation of all groups.

2. Project Implementation, Data Collection, and Reporting

• Develop and implement work plans aligned with project goals and timelines.
• Ensure efficient resource utilization, including staff, materials, and funds, to achieve project objectives.
• Oversee the day-to-day management of displacement sites, ensuring proper service delivery and infrastructure maintenance.
• Track project progress and impact through assessments, data collection, and regular monitoring.
• Conduct site assessments and gather data to inform CCCM planning and resource allocation.
• Prepare and submit timely reports on site conditions, needs, activities, and challenges to relevant stakeholders.
• Maintain accurate records of all implemented CCCM activities within the site.

3. Capacity Building, Accountability, and Protection Mainstreaming

• Conduct capacity-building training for SMS assistants, partners, and community governance structures on CCCM principles, roles, and responsibilities.
• Strengthen knowledge-sharing platforms to enhance the capacity of site governance structures.
• Ensure protection mainstreaming by identifying risks and implementing mitigation strategies.
• Promote accountability through transparent communication, managing complaints and feedback mechanisms (CFM) effectively.
• Safeguard the dignity, rights, and well-being of displaced persons in all CCCM activities.
• Identify camp-specific issues and facilitate the participation of displaced communities in decision-making processes.
• Ensure compliance with safety SOPs, security protocols (MOSS), and humanitarian principles.
• Report all activities in a timely and structured manner to ensure accountability and programmatic effectiveness.
• Perform any other tasks assigned by the Project Manager relevant to CCCM implementation in Camp-15.

Working Conditions:

• Contractual position based at Camp-15, Ukhiya, Cox’s Bazar, with occasional travel to other camps or locations as required.
• Flexibility in working hours, especially during community events or emergencies.