BYSL Global Technology Group

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Summary

Vacancy: —
Location: Dhaka
Experience: At least 2 years
Published: 18 May 2024

Requirements

Education

A minimum bachelor’s degree would be preferable
Applicants with 7+ IELTS scores are highly encouraged to apply

Experience

At least 2 years

Additional Requirements

2+ years of experience in customer service

High proficiency in both Arabic and English languages, in all reading, writing, listening and speaking skill areas
Exceptional verbal and written communication skills, portraying empathy and attentiveness to customer needs
Strong problem-solving skills, with an ability to navigate challenges and resolve issues with composure
Detail-oriented and well-organized, capable of managing multiple customer inquiries simultaneously
Flexible and adaptable, capable of thriving in a fast-paced and evolving environment.
Collaborative team player with a commitment to maintaining high standards of professionalism
High attention to detail, excellent listening ability
Thrive under pressure

Familiarity with e-commerce, international call center and BPO
Experience in customer service
Willingness to work on government holidays
Customer-centric mindset, coupled with a passion for delivering exceptional service
Tech savvy, demonstrating in-depth knowledge of technology

Responsibilities & Context

Job Context:

We are seeking an experienced, dedicated Sr. Customer Service Associate with excellent proficiency in Arabic and English to extend top-tier customer support. You will embody our brand’s essence and play a pivotal role in enhancing our reputation for exceptional customer service. Your primary responsibility will be to provide professional and high-quality customer assistance remotely, ensuring our global customers receive seamless support, their inquiries are promptly addressed, and any challenges they encounter are efficiently resolved, ensuring customer satisfaction.

Job Responsibilities:

Provide customer support via phone, email, and chat in both Arabic and English languages
Address customer queries, concerns, and feedback with courtesy and precision, maintaining a customer-centric approach throughout
Utilize your comprehensive knowledge of our brand’s offerings to deliver accurate and engaging information about products, features, and benefits
Effectively manage and resolve customer complaints, employing creative problem-solving skills to ensure utmost satisfaction
Collaborate closely with cross-functional teams to tackle complex customer inquiries and elevate customer experiences
Provide after-sales support
Maintain organized and accurate records of customer interactions, contributing to continuous improvement initiatives
Uphold a positive and professional demeanor in all customer interactions, creating a lasting impression of our brand
Translate English copy into high quality Arabic and vice versa
Participate in regular training and development sessions to remain up-to-date with our products, services, and customer service standards

Compensation & Other Benefits

Performance Bonus
Festival Bonuses
Competitive Salary
Yearly Salary Review

Employment Status

Full Time

Job Location

Dhaka

Source link

To apply for this job email your details to admin@chakricircular.com