Sr. Support Engineer (NOC)

iDS Bangladesh

 

iDS Bangladesh

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Summary

• Vacancy: —
• Age: 20 to 30 years
• Location: Dhaka (Banani)
• Salary: Negotiable
• Experience: 2 to 3 years
• Published: 2 Jan 2025

 

Requirements

Education

• Bachelor of Science (BSc) in CSE, Diploma in Computer in Science

• Training/Trade Course: CCNA,MTCNA,Networking

Experience

• 2 to 3 years

Additional Requirements

• Age 20 to 30 years

• Skilled in Mikrotik device administration
• Will get preference for who know Cisco/Juniper

Responsibilities & Context

iDS Bangladesh (a well-reputed Nationwide Internet Service Provider) is looking for smart and skilled team members for the Customer Support Team under the Technical Department to ensure 24/7 customer support.

• Monitoring & troubleshooting of the network and reporting.
• Good hands-on knowledge in BGP configuration, static routing, NAT, STP, VLANs, End-User Bandwidth Shaping using Mikrotik, etc.
• Good working knowledge of network topologies, equipment, protocols, and services (e.g., routers, switches, OLT). Collaborating with NOC and the system support team to ensure the company’s efficient service.
• Tier-2 & Tier-3 support for customers
• Intending to participate in on-site support at CPE
• Customer solution/requirement assessment
• Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
• Respond promptly to customer inquiries Handle and resolve customer complaints Complaint receive and ticketing.
• Provide technical support at the user end as per requirement.
• Ensure customer satisfaction regarding support & service. Telesales/ Telemarketing.
• Provide service to walk-in clients.
• Customer relationship developments.
• Any other task assigned by the supervisor.

Skills & Expertise

ISP

Compensation & Other Benefits

• Mobile bill
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

• Will get free practical training on Mikrotik and other network-related issues.
• Will get other benefits according to the company policy.

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Banani)

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