Support Engineer – Hotel Management Solutions (HMS)

Cubix Technology

Cubix Technology

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Summary

• Vacancy: 5
• Location: Anywhere in Bangladesh
• Salary: Negotiable
• Experience: 1 to 3 years
• Published: 12 May 2025

Requirements

Education

• Bachelor of Science (BSc) in Computer Science

• Bachelor’s Degree in Computer Science, IT, or a related field.

Experience

• 1 to 3 years
• The applicants should have experience in the following business area(s):
  IT Enabled Service

Additional Requirements

Requirements:

• 1–3 years of experience in software support or IT support roles.
• Strong problem-solving and communication skills.
• Basic knowledge of SQL, networking, and software systems.
• Experience with hotel software, ERP, or POS systems is a plus.
• Willingness to travel for on-site support (if required).

Preferred Skills:

• Familiarity with hotel operations and departments.
• Ability to explain technical concepts to non-technical users.
• Strong documentation habits and client service orientation.

Responsibilities & Context

About Us: Cubix Technology is a leading provider of end-to-end IT and software solutions. Our flagship product, Cubix HMS, is transforming the hospitality industry through powerful automation, seamless integrations, and exceptional customer experiences. We are expanding our team to strengthen support for our growing base of hotel clients.

Position Summary: We are looking for a dynamic and detail-oriented Support Engineer to provide technical and functional support for our hotel clients using Cubix HMS. This role involves solving user issues, managing system configurations, providing client training, and ensuring seamless operation of the software.

Key Responsibilities:

• Provide first-level support via phone, remote session, or on-site.
• Diagnose, troubleshoot, and resolve software and configuration issues.
• Assist with the installation, deployment, and upgrade of Cubix HMS.
• Train hotel staff on system usage and new features.
• Document and escalate complex issues to the development team.
• Work closely with QA and deployment teams to ensure client satisfaction.
• Maintain regular communication with clients for follow-ups and feedback.

Skills & Expertise

Good communication skills

IT Support Service

MySQL

Problem Solving

Compensation & Other Benefits

What We Offer:
A supportive and innovative work environment.
Opportunities for growth in a fast-expanding tech company.
Exposure to the hospitality tech industry.
Competitive salary and allowances.

Workplace

Work at office

Employment Status

Full Time

Job Location

Anywhere in Bangladesh

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