Sea Pearl Beach Resort & Spa Ltd.

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Summary

Vacancy: 1
Age: 23 to 27 years
Location: Cox’s Bazar (Cox’s Bazar Sadar)
Salary: Negotiable
Experience: 3 to 5 years
Published: 5 May 2025

Requirements

Education

Experience

3 to 5 years
The applicants should have experience in the following business area(s):
Hotel, Jute Goods/ Jute Yarn, Resort

Additional Requirements

Age 23 to 27 years

Responsibilities & Context

Supervise and coordinate daily departmental operations to ensure consistent, high-quality service aligned with international 5-star standards.
Act as a liaison between team members and management, ensuring smooth communication and operational alignment.
Lead by example in delivering exceptional service, professionalism, and attention to detail.
Handle guest concerns promptly, efficiently, and with a service recovery mindset; follow up to ensure guest satisfaction.
Ensure all areas under responsibility are clean, well-maintained, and compliant with health, safety, and hygiene standards.
Maintain accurate shift reports, handovers, incident logs, and ensure seamless transition between shifts.
Monitor team performance, provide constructive feedback, and contribute to performance appraisals.
Assist with managing inventory, stock levels, and ordering supplies while maintaining cost controls.
Support the implementation of service innovations and guest engagement initiatives.
Conduct regular team briefings to communicate daily goals, VIP guest information, and hotel updates.
Coordinate with other departments (e.g., Concierge, Housekeeping, Kitchen, Engineering) to ensure seamless service delivery.
Identify areas for improvement in service processes and suggest enhancements to management.
Uphold brand values and maintain a high level of guest privacy, discretion, and professionalism.
Monitor grooming and conduct of team members to ensure adherence to brand and service standards.
Participate actively in departmental meetings, training programs, and hotel events as required.
Manage minor disciplinary issues within the team, in alignment with HR policies and leadership guidance.
Ensure proper handling, storage, and security of guest and hotel property.
Maintain up-to-date knowledge of hotel products, services, promotions, and local attractions to assist guests confidently.

Skills & Expertise

communication and interpersonal skill.

Computer skill

Conflict management

Guest service

Hotel Software

Leadership and teamwork

Problem Solving

Time Management and Prioritization

Training & Development

Workplace

Work at office

Employment Status

Full Time

Job Location

Cox’s Bazar (Cox’s Bazar Sadar)

Job Highlights

Lead a dynamic team in a luxury 5-star hotel. Ensure top-tier guest service, uphold international standards, support operations, and drive team performance. Ideal for passionate leaders with a strong hospitality background.

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To apply for this job email your details to admin@chakricircular.com