ASHBO COMMUNICATION WORLD
ASHBO COMMUNICATION WORLD
ASHBO COMMUNICATION WORLD
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Summary
- Vacancy: 1
- Age: at least 22 years
- Location: Dhaka (GULSHAN 1)
- Salary: Tk. 25000 – 30000 (Monthly)
- Experience: At least 2 years
- Published: 13 Jun 2024
Requirements
Education
- Bachelor/Honors
Experience
- At least 2 years
- The applicants should have experience in the following business area(s):
IT Enabled Service, Call Center, E-commerce
Additional Requirements
- Age at least 22 years
Skills:
- Strong leadership and team management skills.
- Excellent negotiation and communication skills.
- Ability to handle high-pressure situations and make sound decisions.
- Strong analytical and problem-solving skills.
- Detail-oriented with a strong focus on accuracy.
- Empathetic and patient, with a customer-centric mindset.
- High ethical standards and integrity.
Responsibilities & Context
The Bad Debt Collection Team Leader is responsible for overseeing the daily operations of the bad debt collection team. This role involves managing a team of collection agents, setting collection goals, developing strategies to improve collection rates, and various reporting, monthly meet. The Team Leader will also handle escalated cases and liaise with other departments to resolve complex issues.
- Develop and maintain positive relationships with clients to facilitate smooth debt recovery processes.
- Set efficient client visit plan & Take High Value Client at grip to collect debt.
- Lead, mentor, and motivate a team of collection agents to achieve individual and team targets.
- Monitor and evaluate team performance, providing feedback and coaching as necessary.
- Develop and implement effective collection strategies to maximize recovery of outstanding debts.
- Manage high-value or complex collection cases and negotiate settlements where appropriate.
- Review and approve payment plans and settlement offers made by collection agents.
- Ensure timely follow-up on delinquent accounts to maintain healthy cash flow.
- Prepare and present regular reports on collection performance, highlighting trends, challenges, and areas for improvement.
- Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness.
- Use negotiation skills to achieve the best possible outcome for both the debtor and the company.
Compensation & Other Benefits
- T/A, Mobile bill, Performance bonus
- Salary Review: Yearly
- Festival Bonus: 2
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (GULSHAN 1)