www.bibahabd.com
www.bibahabd.com
www.bibahabd.com
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Summary
- Vacancy: 10
- Age: 22 to 35 years
- Location: Dhaka
- Salary: Tk. 12000 – 15000 (Monthly)
- Experience: 1 to 2 years
- Published: 13 Jul 2024
Requirements
Education
- Bachelor degree in any discipline, Masters degree in any discipline
- Preferred Professional Certification: Sales,Call Centre,Customercare
Experience
- 1 to 2 years
- Freshers are also encouraged to apply.
Additional Requirements
- Age 22 to 35 years
- Atleast 1 years of customer service or sales experience preferred.
- Ability to cooperate with and support other members of customer service team.
- Strong verbal communication skills in the Bangla & English language.
- Willingness to interact daily with customers from a wide range of cultures and backgrounds.
- Must be comfortable working independently and making minor decisions without direct supervision.
- Good sense of organization and keen attention to detail.
- Knowledge of customer service best practices and desire to participate in trainings and professional development.
- Ability to perform well in a fast-paced working environment.
- Should have capability to ensure quality customer service.
- Respond promptly to customer inquiries.
- Good personality for Teamwork.
Responsibilities & Context
Duty Time For Female: 9:00 AM – 6:00 PM
Duty Time Male: According to Duty Roster
[9:00 AM – 6:00 PM] , [2:00 PM – 10:30 PM]
- To provide highest quality of service to the customers through over phone, email & social networking platform.
- To handle customers in a professional manner. Ensure that customer information is maintained accurately in the database application.
- Responsible for making outbound calls and regular follow up on leads assigned.
- Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
- Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters
- Explaining the product features in detail and how to use the packages.
- Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.
- Address all the issues / grievances of customers and provide the right customer experience.
- Capture the insights from customer interactions and share it with the internal team.
- Strictly adhere to the process requirements.
Skills & Expertise
Call Center
IT Support Service
Service Sales
Telecommunication Service
telesales
Compensation & Other Benefits
- Over time allowance, Performance bonus, Provident fund
- Salary Review: Half Yearly
- Festival Bonus: 2
FREE Training will be provided to the eligible candidates. A fun loving, lovely & friendly professional working environment. Everyday Snacks are provided by company.
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka