Masterkey Technology Ltd.
Masterkey Technology Ltd.
Masterkey Technology Ltd.
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Summary
- Vacancy: 06
- Location: Dhaka (Gulshan)
- Minimum Salary: Negotiable
- Published: 20 Aug 2024
Requirements
Education
- HSC, Bachelor/Honors
Additional Requirements
1. Currently enrolled in a university or pursuing a bachelor’s degree program (or equivalent work experience)
2. Previous customer service experience will be preferred.
3. Excellent verbal and written communication skills.
4. Strong problem-solving abilities and a proactive approach to handling customer concerns.
5. Proficiency in using customer service tools.
6. Ability to multitask and prioritize in a fast-paced environment.
7. Exceptional interpersonal skills and a customer-centric mindset.
8. Eagerness to learn and adapt to new technologies and procedures.
9. Fluent level of both spoken and written English & Bengali.
Responsibilities & Context
𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐏𝐫𝐨𝐜𝐞𝐝𝐮𝐫𝐞: https://forms.gle/DxAghrJNwsvdX9Q5A
𝐉𝐨𝐛 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧𝐬:
- Maintaining contact with customers regularly through call,email,sms.
- Handling customer inquiries and providing appropriate solutions or alternatives within a timely manner.
- Maintaining a high level of professionalism and empathy when interacting with customers.
- Collaborating with other departments to address customer needs and provide comprehensive solutions.
- Identifying and escalating priority issues to the appropriate channels.
- Assisting in maintaining accurate records and documentation of customer interactions.
- Contribution to the improvement of customer service processes by providing feedback and suggestions
Skills & Expertise
Customer Service
Excellent customer service skills
Fluent in written and spoken Bengali-English.
Strong problem solving skills
Verbal and written communication skills
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (Gulshan)