XeonBD
Requirements
Education
Bachelor of Science (BSc) in Computer Science & Engineering, Electrical & Electronic Engineering
Diploma in Computer
Additional Requirements
Age 24 to 32 years
Strong analytical and troubleshooting skills.
Experience in customer support or technical helpdesk roles is preferred.
Basic understanding of web hosting, DNS, and IT infrastructure is a plus.
Excellent communication skills with a focus on customer satisfaction.
Ability to work independently and in a team, across multiple shifts.
Responsibilities & Context
Role Overview
XeonBD is looking for a Technical Customer Support Engineer to be the first point of contact for our customers. In this role, you will provide high-quality technical support, troubleshoot hosting and infrastructure-related issues, and ensure a smooth and reliable customer experience.
You will work with a dynamic technical team where your problem-solving skills and technical knowledge will directly contribute to service excellence and customer satisfaction.
Work Schedule (Rotational Shift System)
Morning Shift: 08:00 AM – 04:00 PM (On-site)
Day Shift: 10:00 AM – 06:00 PM (On-site)
Evening Shift: 06:00 PM – 02:00 AM (Work From Home)
Night Shift: 12:00 AM – 08:00 AM (Work From Home)
Key Responsibilities
Provide prompt and professional support via live chat, ticketing system, and phone
Manage and resolve customer support requests from start to completion
Troubleshoot issues related to web hosting, DNS, servers, OS, and applications
Install, configure, and maintain operating systems and software
Monitor system performance and respond to alerts and incidents
Perform routine maintenance and ensure system stability
Collaborate with internal teams to improve service quality and processes
Assist in documentation, reporting, and technical knowledge sharing
Skills & Expertise
AWS Cloud
Cloud Platform
Cloud Service
DNS
domain
Hosting
IT Support Service
network server
Server side Technologies
Other Relevant Skills
Customer Service
IT System Management
Technical Service
Technical Support Engineer
Troubleshooting
Compensation & Other Benefits
T/A,Mobile bill
Salary Review: Yearly
Receive a competitive salary, annual performance reviews, and benefits including: Transportation allowance Mobile phone bill reimbursement Training and career development opportunities
Why Join XeonBD? Work with a leading cloud and hosting provider in Bangladesh Be part of a fast-paced, innovative, and collaborative environment Gain hands-on experience with real-world infrastructure and hosting systems Enjoy a hybrid work structure (office + remote flexibility) Strong opportunities for career growth in technical support and system administration
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (Mohammadpur)
To apply for this job email your details to apply@chakricircular.com