Zonal Service Coordinator

Butterfly Marketing Limited

Butterfly Marketing Limited

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Summary

• Vacancy: 3
• Location: Chattogram, Dhaka …
• Salary: Negotiable
• Experience: 2 to 4 years
• Published: 27 Aug 2024

Requirements

Education

• Bachelor of Science (BSc) in Electrical & Electronic Engineering, Bachelor of Science (BSc)

Experience

• 2 to 4 years
• The applicants should have experience in the following business area(s):
  Electronic Equipment/Home Appliances

Responsibilities & Context

• Develop DSC and ASC as per guideline set by management
• Provide guide line on service repair process and implementation system for product service
• Plan for improving revenue through out of warranty jobs and spare parts business
• Visit ASC & showroom as per visit calendar, and provide guideline on improvement areas and findings
• Performance Monitoring and Set Action Plan
• Financial target VS achievement relating to out of warranty jobs and spare parts
• Spare parts fulfillment for ASC and DSC as per requirement
• Monitor RTAT (Repair Turn Around Time) report
• Regularly monitor customer issues other than that has arose 1st time notification or non-product related in nature
• NPS improving· Training and Development· Prepare training calendar for ASC Manpower
• As per organization policy maintain administrative works for the zone
• Inform supervisors on any issue arising that is out of scope
• Any relevant task assigned by management

Skills & Expertise

Consistent Performer

Customer Handling Problem solving

Result Driven

Team building and leading

Compensation & Other Benefits

• Mobile bill, Profit share, Provident fund, Gratuity, Insurance
• Salary Review: Yearly
• Festival Bonus: 3

As per company policy

Workplace

Work at office

Employment Status

Full Time

Gender

Only Male

Job Location

Chattogram, Dhaka, Sylhet

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