Nitol-Niloy Group
Nitol-Niloy Group
Nitol-Niloy Group
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Summary
- Vacancy: 1
- Age: 30 to 40 years
- Location: Dhaka
- Salary: Negotiable
- Experience: At least 10 years
- Published: 27 May 2024
Requirements
Education
- Bachelor of Science (BSc) in Mechanical Engineering, Bachelor of Science (BSc) in Automobile
Experience
- At least 10 years
- The applicants should have experience in the following business area(s):
Manufacturing (FMCG), Group of Companies, Automobile
Additional Requirements
- Age 30 to 40 years
Responsibilities & Context
To lead the Service team in delivery of the short-term and long-term strategic and financial objectives.
To proactively plan for service business expansion and the profitability of partners.
To improve 3s & 2s Dealers workshop service standard as per company VI (Visual Identity).
To improve and audit 3s & 2s Dealers service quality.
To deliver a profitable after-sales service by exploring and exploiting all possible revenue streams in the market.
To drive the improvement in product quality through the interface between Consumers / Marketing / Manufacturing and Suppliers and take corrective measures to ensure consistent delivery of product quality and customer satisfaction.
To manage all After Sales Service KPIs (cost, first-time fix, call turnaround time, productivity output and efficiency ratio per employee) to achieve maximum efficiency.
To ensure excellent customer service delivery at the Customer Care Centre at all times.
To ensure proper repair order flow to satisfy warranty requirements.
To work with the parts department as appropriate to ensure proper stocking of high-use parts. Follow up the stock of spare parts periodically to keep a balanced stock.
To obtain competitive bids on all tools, equipment and supplies for cost maximization.
To monitor the team to ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly.
Skills & Expertise
Collaboration and Teamwork
Critical and analytical thinking
Excellent communication skill
Excellent customer service skills
Problem solving and decision making
Team building and leading
Technical Service
Compensation & Other Benefits
- Mobile bill, Tour allowance, Performance bonus, Provident fund, Weekly 2 holidays
- Salary Review: Yearly
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2
- Yearly Earned Leave Encashment
- Yearly Birthday Allowance
- Newborn Baby Allowance
- Maternity & Paternity Leaves
- Yearly Family Vacation Leaves
- Other benefits as per Company’s Policy
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka