A2IT
Requirements
Education
HSC
Bachelor/Honors
Experience
1 to 2 years
The applicants should have experience in the following business area(s): Advertising Agency, Call Center, Telecommunication, E-commerce, F-commerce, Super store, Inventory/Warehouse, Direct Selling/Marketing Service Company, E-commerce Startup, Online Retail Startup
Freshers are also encouraged to apply.
Additional Requirements
Age 20 to 30 years
Only Female
Must have excellent communication skills in Bangla and be comfortable speaking with customers over phone calls.
Must be able to handle customer inquiries through Facebook Messenger, Instagram, WhatsApp, website and email.
Should have good computer and Bangla/English typing skills.
Must be capable of handling multiple customer conversations and order confirmations efficiently.
Should be polite, patient, responsible and customer-focused.
Basic knowledge of e-commerce operations and gadget products will be an advantage.
Previous experience in Facebook page/customer inbox management, telesales or online order confirmation will be given preference.
Must be comfortable working from our Mirpur DOHS office.
Candidates should be comfortable handling a high volume of customer conversations and making regular customer phone calls. We are looking for someone who is polite, patient, responsible, quick to respond and capable of converting customer inquiries into confirmed orders.
Responsibilities & Context
A2 IT is looking for 2 smart, responsible, and communicative female candidates to join our e-commerce operations team.
Key Responsibilities:
Handle customer inquiries through Facebook Messenger, Instagram, WhatsApp, Email and Website.
Reply to customer comments and inbox messages professionally and promptly.
Confirm online orders through phone calls and verify customer name, phone number, address, product and quantity.
Follow up on pending/unconfirmed orders through phone calls, messages and WhatsApp.
Provide customers with accurate information regarding products, prices, offers, availability, delivery and warranty.
Handle order modifications, cancellations, incomplete orders and customer complaints.
Communicate with customers regarding order and delivery updates.
Manage day-to-day customer communication across all assigned social media pages.
Publish and schedule provided product posts, videos, stories, promotional content and offers.
Monitor social media comments, messages and customer engagement.
Coordinate with inventory, packing, sales and courier teams when required.
Maintain proper records of confirmed, pending, cancelled and problematic orders.
Provide after-sales customer support when necessary.
Perform other e-commerce customer support and order-management responsibilities assigned by management.
Skills & Expertise
B2B Call Center
Call Center Operation
Customer Support
Customer Support through Phone
Digital Marketing (Social Media Marketing)
E-Commerce products
Facebook marketing
Media & Communication
Other Relevant Skills
Customer Service
Customer Support
Telemarketing
Workplace
Work at office
Employment Status
Full Time
Gender
Only females are allowed to apply.
Job Location
Dhaka (DOHS Mirpur)
To apply for this job email your details to apply@chakricircular.com