M/S: Digital Travel and Package Tour Corporation
M/S: Digital Travel and Package Tour Corporation
M/S: Digital Travel and Package Tour Corporation
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Summary
- Vacancy: 02
- Age: 20 to 40 years
- Location: Dhaka
- Salary: Negotiable
- Experience: 2 to 5 years
- Published: 17 Nov 2024
Requirements
Education
- Bachelor of Arts (BA), Master of Arts (MA)
Experience
- 2 to 5 years
Additional Requirements
- Age 20 to 40 years
Technical Skills:
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Computer Proficiency: Familiarity with airline reservation systems (e.g., Amadeus, Sabre, Galileo) and other office software (e.g., Microsoft Office) is essential.
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Data Entry: Accurate data entry skills are important for managing bookings and keeping records.· Communication.
Skills:
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Verbal Communication: Strong verbal communication skills are necessary for interacting with passengers, providing information, and resolving issues.
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Written Communication: Ability to write clear and concise messages, reports, and documentation.
Customer Service Skills:
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Problem-Solving: Ability to handle customer complaints and resolve issues effectively.
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Empathy and Patience: Skills in dealing with a diverse range of passengers, including those who may be stressed or frustrated.
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Attention to Detail:
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Accuracy: Precision in processing transactions and managing details to avoid errors in bookings and ticketing.
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Compliance: Ensuring that all procedures and regulations are followed meticulously.
Responsibilities & Context
1. Travel Agent Responsibilities:
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Assist clients in planning and booking flights, hotels, and travel packages.
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Provide information on destinations, travel regulations, and visa requirements.
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Manage customer inquiries and resolve issues related to bookings.
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Keep up to date with airline policies, promotions, and travel trends.
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Maintain and update customer records in the booking system.
2. Airline Ticketing Agent Responsibilities:
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Process ticket bookings for passengers via phone, in-person, or online.
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Issue, reissue, and refund airline tickets as necessary.
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Handle changes to itineraries and assist with cancellations.
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Provide information on flight schedules, fares, and travel policies.
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Collaborate with other departments (e.g., customer service, baggage) to resolve issues.
3. Customer Service Representative (Travel) Responsibilities:
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Respond to customer inquiries about flight bookings and travel arrangements.
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Assist customers with the check-in process and provide boarding information.
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Handle complaints and provide solutions to enhance customer satisfaction.
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Maintain knowledge of current promotions, loyalty programs, and travel packages.
4. Reservation Specialist Responsibilities:
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Manage flight reservations and ensure accurate data entry in booking systems.
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Work with clients to customize travel itineraries according to their needs.
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Keep up-to-date with airline schedules, fares, and industry changes.
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Communicate with airlines to confirm flight details and resolve issues.
5. Group Travel Coordinator Responsibilities:
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Organize travel arrangements for groups, such as corporate events or tours.
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Negotiate group rates with airlines and other travel services.
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Coordinate itineraries and manage bookings for all group members.
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Provide on-site support during travel, if necessary.
6. Online Travel Booking Specialist Responsibilities:
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Manage and optimize the online booking platform for user experience.
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Monitor and analyze booking trends and customer feedback.
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Collaborate with marketing teams to promote travel packages and deals.
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Assist customers with online booking issues and inquiries.
Skills and Qualifications:
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Communication Skills: Essential for interacting with customers and colleagues.
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Attention to Detail: Important for processing bookings accurately.
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Customer Service Orientation: A focus on enhancing the customer experience.
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Technical Skills: Proficiency in booking systems and software.
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Problem-Solving Abilities: To handle customer issues and complaints effectively.
Skills & Expertise
Air Ticketing and Visa processing.
Air Ticketing On Amadeus
Air ticketing Reservation
sales ticketing
Ticketing System
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka