Customer Service Executive (Airport Operation)

Bengal Airlift Ltd.

Bengal Airlift Ltd.

 

Bengal Airlift Ltd.

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Summary

  • Vacancy: 2
  • Age: 25 to 35 years
  • Location: Dhaka
  • Salary: Negotiable
  • Experience: At least 1 year
  • Published: 14 Jan 2025

 

Requirements

Education

  • Bachelor/Honors

Experience

  • At least 1 year
  • The applicants should have experience in the following business area(s):
    Airline

Additional Requirements

  • Age 25 to 35 years

Responsibilities & Context

Bengal Airlift limited is a prominent organisation in Bangladesh,specialising in passenger and cargo operation. As the General Sales Agent (GSA) for various Airlines, we proudly represents Fitsair, a Sri Lankan airline operating in Bangladesh through our services.

Duties and Responsibilities:

  • Pre-Flight Procedure:
  • Pre-Flight Briefing
  • Make briefing sheets
  • Crew, staff & GHA
  • Manpower allocation
  • Departure baggage planning
  • Flight editing
  • Print flight plan
  • Check-In Counter:
  • Confirm & make ready the check-in counter before counter open
  • Make sure GHA staffs are ready for check-in counter- Open check in counter exactly before 4 hrs of STD
  • Complete all check-in for the flight without any wrong check-in and other issues
  • Handle EBT, EMD issues and other services
  • Make sure close the check-in process exactly 1 hr before STD
  • Boarding Gate:
  • Confirm & make ready boarding gate before start boarding-       Properly provide proper information to AVSEC
  • Make sure GHA staffs are ready to start boarding pass scan-       Start boarding gate exactly 2 hrs before STD
  • Properly complete the Boarding on time
  • Flight Receive:
  • Attach the boarding bridge after getting the permission from PIC clearance
  • After greetings with cabin manager ask for SSR
  • Monitor the ACFT cleaning
  • Collect fuel Doc from PIC
  • Ensure load controller on board
  • Assist boarding clearance from cabin manager
  • Arrival
  • Confirm the arrival belt number and inform to Ramp staff-       Ensure clear the belt area
  • Ensure the baggage arrive to the belt on-time
  • Verify the baggage with baggage tag
  • Attend the passengers whose required for PIR, DPR, Pilferage or any IR issues
  • RAMP:
  • Ensure bay Number
  • FOD check
  • Post Flight Procedure:
  • Ensure PD on time
  • Send GD

Compensation & Other Benefits

  • Mobile bill, Medical allowance, Weekly 2 holidays, Insurance, Gratuity, Provident fund, Profit share
  • Salary Review: Yearly
  • Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

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