Bengal Airlift Ltd. is hiring Customer Service Executive (Airport Operation)

Job Description / Responsibility

Bengal Airlift limited is a prominent organisation in Bangladesh,specialising in passenger and cargo operation. As the General Sales Agent (GSA) for various Airlines, we proudly represents Fitsair, a Sri Lankan airline operating in Bangladesh through our services.

Duties and Responsibilities:

Pre-Flight Procedure:

• Pre-Flight Briefing
• Make briefing sheets
• Crew, staff & GHA
• Manpower allocation
• Departure baggage planning
• Flight editing
• Print flight plan

Check-In Counter:

• Confirm & make ready the check-in counter before counter open
• Make sure GHA staffs are ready for check-in counter- Open check in counter exactly before 4 hrs of STD
• Complete all check-in for the flight without any wrong check-in and other issues
• Handle EBT, EMD issues and other services
• Make sure close the check-in process exactly 1 hr before STD

Boarding Gate:

• Confirm & make ready boarding gate before start boarding- Properly provide proper information to AVSEC
• Make sure GHA staffs are ready to start boarding pass scan- Start boarding gate exactly 2 hrs before STD
• Properly complete the Boarding on time

Flight Receive:

• Attach the boarding bridge after getting the permission from PIC clearance
• After greetings with cabin manager ask for SSR
• Monitor the ACFT cleaning
• Collect fuel Doc from PIC
• Ensure load controller on board
• Assist boarding clearance from cabin manager

Arrival

• Confirm the arrival belt number and inform to Ramp staff-Ensure clear the belt area
• Ensure the baggage arrive to the belt on-time
• Verify the baggage with baggage tag
• Attend the passengers whose required for PIR, DPR, Pilferage or any IR issues

RAMP:

• Ensure bay Number
• FOD check
• Post Flight Procedure:
• Ensure PD on time
• Send GD

Educational Requirements

• Bachelor/Honors

Experience Requirements

• At least 1 year(s)
• The applicants should have experience in the following business area(s):
• Airline

Job Location

Dhaka